Assign the password reset service desk agent (password_reset_service_desk) role to the users to work on the incidents or interactions related to the password reset issues.
Antes de Iniciar
Role required: admin
Procedimento
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Navigate to .
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On the Admin Center page, do one of the following:
- In the Overview tab, select the Configure button in the Service Desk Assisted Password Reset card.
- In the Configurations tab, select Service Desk Assisted Password Reset card.
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On the Password reset agents card, select Configure.
A new tab containing the list of users who have the service desk assisted password reset role(password_reset_service_desk) is displayed.
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Select New.
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On the form, fill in the fields.
Tabela 1. Password Reset service desk role
| Field |
Description |
| User |
Users whom the password reset role (password_reset_service_desk) must be assigned. |
| Role |
Password reset service desk role to be assigned. |
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Select Submit.