Associate CIs with incident

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Associate affected or impacted configuration items (CIs) with an incident record to find out how the incident affects other CIs with dependent relationships.

    Antes de Iniciar

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    Use the Configuration Item field when there is a single, primary CI that is the cause of the incident and the Affected CIs or the Impacted Services/CIs related list when multiple CIs are affected by the incident.

    Procedimento

    1. Navigate to All > Incident > Open.
      Nota:
      If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see Redirect UI16 module links to Service Operations Workspace.
    2. Open the incident record to which you want to associate CI items.
    3. Perform the following actions:
      Tabela 1. Associate CI items
      Options Procedures
      Configuration item
      1. Click the lookup icon (Lookup icon).
      2. Select configuration item.
        Nota:
        By default, Service Offering is filtered out and CIs with Principal Class are selected. The Principal Class filter functionality is applicable to the new customers starting the Paris release.
      Affected CIs
      1. Click Add.
      2. Select configuration items.
        Nota:
        By default, Service Offering is filtered out and CIs with Principal Class are selected. The Principal Class filter functionality is applicable to the new customers starting the Paris release.
        Filter in Affected CIs related list
      3. Click Add Selected.
      Impacted Services/CIs
      1. Click Add.
      2. Select configuration items.
        Nota:
        By default, Service Offering is filtered out.
      3. Click Add Selected.