Propose a standard change template
Propose a new standard change template when you identify a need while creating a change request.
Antes de Iniciar
Role required: itil, admin, change_manager, sn_change_write
Por Que e Quando Desempenhar Esta Tarefa
As an IT technician, you can propose a standard change template for a change request that you frequently create. This new template is sent for approval to the Change Management team, which reviews the proposal and approves the template as part of the approval process.
Procedimento
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From the More Actions icon (
), select Propose a new template.
Resultado
The proposal for a new standard change template is created with the status In Progress.