Create a change request from a service

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Create a change request to propose an alteration in a supported configuration item (CI).

    Antes de Iniciar

    Role required: sro_admin, sro_manager, or sro_user

    Procedimento

    1. Navigate to All > Site Reliability Operations > Site Reliability Ops Workspace.
    2. In the Site Reliability Ops Workspace, use one of the following methods to open a service record.
      OptionAction to be taken
      Lists icon
      • Click the Lists icon (Lists icon.).
      • Select Services > All.
      • Click to open the record.
      Services icon
      • Click the Services icon (Services icon.)
      • Under Services section, click to open the services record.
    3. Click the More actions icon (More actions icon.) and then select Create Change.
      Figura 1. Option to create a change on the services page
      Option to create a change on the services page.
    4. On the Create Change Request dialog box, select the type of change, and click Create.
      Figura 2. Create Change Request dialog box
      Select the type of change from the Create Change Request dialog box.
      Starting the Quebec release, the Site Reliability Ops change model has been introduced. The Site Reliability Ops change model is executed when the following properties are false:
      • com.snc.change_management.change_model.manage_workflow: false
      • com.snc.change_management.change_model.type_compatibility: false
    5. On the form, fill in the fields.
    6. Click Save.
      If the value of the Priority field of the change request is High, the change request needs to be approved by an authorized person else the change request is automatically created.