Badge Reader Integration for Walk-up Experience
Improve Walk-up Experience user satisfaction by using the Badge Reader Integration application at your on-site walk-up queue locations. Walk-up Experience users can scan an employee badge to check in to a queue, rather than entering credentials.
Badge Reader Integration for Walk-up Experience on-site queue locations
Badge Reader Integration is a pre-built, domain-separated, base-system application. The application enables your Walk-up Experience users to simply scan an employee badge to join an on-site walk-up queue. Scanning a badge eliminates the need for users to look up a name or email to join a queue. Administrators can easily configure the badge scanning integration for use with Walk-up Experience.
By providing an enhanced, easier, and faster Walk-up Experience check-in process, the use of on-site walk-up location queues can increase and overall user satisfaction can improve. Users receive an on-screen confirmation and an audio alert after a successful check-in to a walk-up queue.
The Badge scanning integration requires activation of the Badge Reader Integration plugin (com.snc.badge_reader). The plugin enables applications, such as Walk-up Experience, to integrate with badge reader hardware. Badge Reader Integration administration requires the Badge Admin role (sn_badge.badge_admin).
Walk-up Experience Badge Reader Integration components
The badge reader hardware and integration client are physically located at a walk-up queue location. The Badge Reader Integration application provides a generic, reusable REST API used by the badge integration clients. Walk-up Experience uses the Badge Reader Integration application as a soft dependency.
Walk-up Experience implementers install the badge reader hardware on a new computer at each on-site walk-up queue location. The hardware replaces any existing tablets used for on-site check-in.
The following are important associated components.
| Component | Description |
|---|---|
| Badge number | Employee badge number. |
| Facility code | Unique facility or site code encoded into each card that identifies the organization. |
| Human Interface Device (HID) | Protocol for interfacing with user interface devices via USB. |
| Physical Access Control Services (PACS) | Method used to protect the security of a physical environment by setting authorization and authentication rules. |
| Badge reader client | Client for the badge reader. Acceptable platforms include macOS and Linux. |
| Badge reader plugin | The Badge Reader Integration plugin (com.snc.badge_reader) is at no additional cost. |
Badge Reader Integration modules
Badge admins can access several application modules.
| Module | Description |
|---|---|
| Downloads | Badge Reader Integration client for download to your system. |
| Badge Readers | Configuration module for defining and activating your badge reader devices. |
| Badge Event Handlers |
Configuration module for defining what action to take when a badge is scanned by a badge reader device. The script entered is the code executed when a badge is scanned. These records are typically delivered as part of the application-specific badge reader integrations. |
| User Badges |
Configuration module for associating users with user badges. Configuration requires associating a sys_user with a unique badge number and facility code. |
| Badge Scan Logs | View-only module to monitor badge reader error events. |
| User Badge Configuration |
Configuration module for defining the table from where the user ID and badge ID mapping information is retrieved. |
Badge Reader Integration security
The Badge Reader Integration application is not an authentication mechanism. It provides a quicker, more convenient way for users to check into a walk-up queue. It is meant for use within the existing security perimeter at the facility. The application does not integrate with existing access control software at the facility.
Badge Scanner Integration scan logs
You can view the Badge Scanner Integration scan logs and fix the errors to connect to the badge reader. For more information, see View Badge Scanner Integration scan logs.