Notifications are sent to users based on various factors, such as the on-call schedule of the team, team shift, user preferences, and the Notify settings.

Tabela 1. SRM notifications

Scenario	Notification
On-call schedule is installed, and shifts and user preferences are defined	Notification is sent to the users in the on-call shift as per the user preferences.
On-call schedule is installed, shifts are defined but user preferences are not defined	If Notify is installed and the Twilio communication service is configured, notifications are sent as voice calls. If Notify is not installed, notifications are sent using emails.
On-call schedule is installed but shifts and user preferences are not defined	Notification is sent to all channels that are defined in the property sn_srm.notification.communication.channels.
On-call schedule is installed, user preference is defined but shifts are not defined	Notification is sent as per the channels mentioned in the user preferences.
If the on-call schedule is not installed	Notification is sent to all users in the team associated with a service. If Notify is installed, notification is sent using all the channels, such as email, SMS message, and voice. If Notify is not installed, notification is sent using email.