Assign one or more managers to each KPI assignment group so that they can gain visibility into the group and monitor the team's performance.

Antes de Iniciar

Role required: sn_wfo_admin

Por Que e Quando Desempenhar Esta Tarefa

You can associate a user with a primary assignment group by selecting the group in the user record.

Procedimento

1. Navigate to All > Workforce Optimization for ITSM > Team Performance > Additional Managers.
2. Click New.
3. In the Assignment Group field, select an assignment group.
4. In the Manager field, select a manager that you want to add to this assignment group.
5. Click Submit.

O que Fazer Depois

Analyze the performance trends for your teams