Modify the email notification for change request state changes

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • There is a change request email notification, which, if active, sends a notification to the user when the state progresses to Scheduled, Implement, Review, or Canceled. You can modify the change request notification to specify when to send it, who receives it, and what it contains.

    Antes de Iniciar

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    By default, the notification is sent to the user who originally requested the change. Notifications are not sent to the user who updated the state on the change request.

    Procedimento

    1. Navigate to All > System Notification > Email > Notifications.
    2. Locate and open Change request state change notification.
    3. On the form, modify information in the following form sections: When to send, Who will receive, What it will contain.
      For more information about email notifications and the fields in the form, see Create an email notification.
    4. Click Update.