Skills Management in Workforce Optimization for ITSM
Manage skills for your teams from a central location. Analyze skill data and assess the skills that you need for your organization. Use Predictive Intelligence to recommend skills for your team.
Nota:
As an admin, you can add sample data to get started building your skill taxonomy using the Skills Library Data for Skills Management (com.snc.skills_management.seed_data) plugin. You must have the Workforce Optimization for ITSM Configurable Workspace plugin (sn_wfo_cfg_itsm) installed. For more information on downloading skills sample data, see Create skill categories using sample data.