Filter records with the Security Incident Response Mobile app

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Set additional filters to limit the number of records that are displayed on a screen. Filtering records in the mobile app works like filtering with a condition builder on the ServiceNow AI Platform.

    Before you begin

    Role required: sn_si.analyst

    About this task

    Time to complete this task: 5 minutes.

    Procedure

    1. To further refine your search results, or to enter additional filter criteria on any list of records that is displayed, tap the filter icon (Filter icon.).
    2. With the Filters screen displayed, tap a field to expand it.
    3. From the options that are displayed, tap the check box or tap an item for your filter.
      For many of the filters, you can select more than one option.
    4. Tap the Back arrow (Back icon.) or DONE to save your changes to a field.
      The criteria you chose are displayed on the Filters screen. The number of records that match your criteria is also displayed at the top of the screen. Tap RESET to remove any filters and restore the default setting.
    5. Optional: Repeat steps 1 - 4 with the Filters screen displayed to continue setting your filter criteria.
    6. Tap the intersection icon Intersection filter icon for AND. to create AND conditions.
      Alternatively, tap the intersection icon Union filter icon for OR. to create OR conditions.
    7. After you have added all the criteria you want, with the Filters screen displayed, tap DONE.
      On the screen, only the records that match your filter criteria are displayed.