Install Vulnerability Response

  • Release version: Australia
  • Updated April 28, 2026
  • 2 minutes to read

    • Before you run the Vulnerability Response application in your ServiceNow AI Platform instance, you must get entitlement and download the application from the ServiceNow Store, install it on your ServiceNow AI Platform instance, and activate it.

    Before you begin

    Note:
    This process applies only to applications that are downloaded to production instances. If you're downloading applications to non-production or development instances, it's not necessary to get entitlements. Proceed to Activate a ServiceNow Store application.
    • Verify that you have the required ServiceNow roles assigned for your instance.
    • The admin role is required for installation and assigning roles.
    Role required: admin

    Procedure

    1. To download the Vulnerability Response application, navigate to the ServiceNow Store.
    2. In the upper right of the page, select Log In.
    3. In the search bar, type Vulnerability Response.
    4. Under Apps and Solutions, locate and select the Vulnerability Response tile.
      Note:

      In the ServiceNow Store, you must verify that you have entitlements (or licenses) to the application and its dependent applications. After you have logged in, you can use the menu in the upper right with your initials to manage entitlements and opt-in.

      If you want to use a version of this application that is compatible with Unified Security Exposure Management (USEM), see Migrating from Vulnerability Response to Unified Security Exposure Management (USEM) for more information about USEM and the Unified Security Exposure Management migration.

      If you do not intend to upgrade to Unified Security Exposure Management, install a version that is lower than v30.x of this application and for upgrades to its supported third-party integration applications.

    5. Select Request Install.
    6. Log in to the ServiceNow AI Platform instance where you want to install the Vulnerability Response application.
    7. Navigate to All > System Applications > All Available Applications > All.
    8. From the applications listed, locate the Vulnerability Response [sn_vul] application, select a version from the list, and select Install.
      The Application installation dialog is displayed. Any dependencies that are installed are displayed.
    9. Optional: If you want demo data, select the Load demo data check box and select Install.
      Note:
      If you do not select the Load demo data check box, demo data is not available to install from the Application Manager later. For information on how to install or reinstall demo data after the initial installation, see the Workaround to install demo data if application is already installed [KB0722909] article in the Now Support Knowledge Base.
    10. After installation is successfully completed, select Close.
      The Setup Assistant walks you through setting up Vulnerability Response and certain third-party integrations for your environment. Setup Assistant provides almost everything you need to install and set up your environment so that you can use Vulnerability Response. See Configuring Vulnerability Response using the Setup Assistant for more information.