Security Incident Response integration with Zscaler
Summarize
Summary of Security Incident Response integration with Zscaler
The Security Incident Response integration with Zscaler allows you to connect Zscaler Internet Access (ZIA) logs with the ServiceNow AI Platform. This integration enhances your ability to monitor security incidents by providing dashboards, custom alerts, and insights into your organization's internet usage.
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Key Features
- Reputation lookup of observables against Zscaler's global threat library, which categorizes threats by trends, origin, and destination.
- Management of observables through block lists or allow lists within the Zscaler product.
- Access to sandbox reports for MD5 hashes, analyzing files for malicious behavior.
- Security alerts triggered by Patient 0 events when a user downloads potentially harmful files.
- Multiple URL category lists that function as block or allow lists as defined in Zscaler.
- Integration with ServiceNow AI Platform to tag security incidents with URL category identifiers.
- Automatic expiration of older entries in URL category lists to maintain relevance.
- An approval workflow for managing the addition or removal of observables from URL category lists.
- Linking URL category entries to observable records and security incidents, including threat intelligence details.
Key Outcomes
By utilizing this integration, ServiceNow customers can enhance their incident response capabilities, gain deeper insights into security threats, and streamline the management of observables, ultimately improving their overall security posture.
You can use the Security Incident Response integration with Zscaler product to connect your Zscaler Internet Access server (ZIA) logs with the ServiceNow AI Platform. This integration enables you to view dashboards, create custom alerts, and help you investigate security incidents.
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Overview
The Zscaler internet and web gateway product is delivered from the cloud. It provides you with the key data points and insights into your enterprise security environment. Security Incident Response integration with Zscaler connects the Zscaler Internet Access product with your ServiceNow AI Platform instance. By using the Zscaler product on the ServiceNow AI Platform, you get more insights into your organization’s internet usage.
Key features of the integration
- Reputation lookup of observables against the global threat library that the Zscaler product maintains.Note:The Zscaler global threat library lists threats by trends, country of origin, target destination, volume, and various threat categories. This global threat library enables you to investigate your observables against the global threat landscape.
- Maintenance of observables in a block list or allow list on the Zscaler product.
- Ability to fetch and review sandbox reports from the Zscaler product for an MD5 hash. The Cloud Sandbox feature in the Zscaler product runs and analyzes files in a virtual environment to detect malicious behavior.
- Security alerts from Patient 0 events that are generated in the Zscaler product when a user downloads an unknown malicious file.
- Multiple URL category lists that act as block lists or allow lists as defined in the Zscaler product.
- ServiceNow AI Platform security incidents that can be tagged to identify the URL category that the observables are added to.
- Expiration periods that maintain the size of the URL category list entries by automatically expiring or removing the older entries.
- Approval workflow for adding and removing observables from the URL category lists.
- URL category entries that can be linked to observable records and security incidents that include threat intelligence results and details about why an entry is blocked.
Learn about this integration
| Document identifier | Document title |
|---|---|
| Zscaler product documentation website | ZScaler Product Documentation website |
| ServiceNow product documentation website | ServiceNow Product Documentation website |