---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Qualys Knowledge Base Integration is failing

# Qualys Knowledge Base Integration is failing {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Resolve Qualys Knowledge Base Integration failure by reducing the payload attachment size received from Qualys to the specified limit.

## Before you begin

Role required: sn_vul.vulnerability_admin

## Procedure

1. Ensure that the payload attachment size is within the specified limit.  
   1. Navigate to AllQualys Vulnerability IntegrationIntegration Instances.
   2. Select the Integration Instance Parameters tab.
   3. Select max_delta_days and modify the default value to 3.
   {#cc-qualys-kb-integration-failure__ol_y1d_wqm_1yb}
2. If the integration still fails, perform the following steps:
   1. Navigate to AllQualys Vulnerability IntegrationPrimary Integrations.
   2. Select Qualys Knowledge Base.
   3. Select the Integration Details tab.
   4. In the Start time field, select the current date to skip the execution of the run for that day.
   5. Navigate to AllQualys Vulnerability IntegrationIntegration Instances.
   6. Select the Integration Instance Parameters tab.
   7. Select kb_backfill_full_import and modify the default value to true.
   {#cc-qualys-kb-integration-failure__substeps_z42_h2r_ryb}
{#cc-qualys-kb-integration-failure__steps_e2t_f5j_lyb}

## Result

Running the Qualys Knowledge Base Backfill integration updates all the third-party entries (TPEs) in the system. While the Qualys Host Detection integration creates a placeholder entry, the Qualys Knowledge Base Backfill
integration updates it.

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