---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Create end user lookup rules

# Create end user lookup rules {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

You can create and configure end user lookup rules and assign the DLP incidents to the respective end users based on those rules.

## Before you begin

Role required:

* sn_dlir.admin - Create, edit, and delete.
* sn_dlir.analyst and sn_dlir.analyst_read - View (read-only).
{#configure-enduser-lookup-rules__ul_i4v_zgh_h5b}

## About this task

The DLP admin defines these end user lookup rules to automatically assign the end users to DLP incidents using only the end user field. The DLP end user lookup rule enables you to assign the end user on DLP incidents based on
End user identifier, Custom attributes, or Script.

## Procedure

1. Navigate to AllDLP AdministrationDLP End User Lookup Rules.
2. Click New.
3. On the form, fill in the fields.  
   {#configure-enduser-lookup-rules__table_ilq_qrg_zrb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name for the end user lookup rule. |
   | Active | Option to indicate whether the end user lookup rule is active. |
   | Execution order | The end user lookup rule priority. This field indicates the order in which the end user lookup rules are executed when two or more rules share the triggering conditions. The end user lookup rule with the lowest number has the highest priority. To set the order of operation, enter a value. For example, 100, 200, 300, and so on. The default value is 100. |
   | Description | Unique description for the end user lookup rule. |
   | Condition | Conditions in the condition builder. These conditions are based on the DLP incident table. To build a condition for the end user lookup rule, select any of the incident fields. Use the lists and fields of the conditions builder to set the filters for the first row. To add more conditions, click AND or OR. * If AND is selected, all conditions must be matched. * If OR is selected, either condition can be matched. {#configure-enduser-lookup-rules__ul_e1n_xsg_zrb} To set a second filter condition, click New Criteria. For example, you can set the conditions for this end user lookup rule by selecting the condition as Integration Source, contains, Symantec. Note: The conditions in the condition builder are case sensitive. |
   | Lookup end user by using | Option to lookup end user by using Incident field or Script. |
   | End User Identifier | The end user identifier of the DLP incident. This field appears when Incident field is selected from the Lookup end user by using field. You can select an end user identifier from the following: * Data owner email * Destination * File created by * File modified by * File owner * FTP user name * Sender Note: The above listed end user identifiers are configurable using the system property `sn_dlir.assignment.fields`. For more information, see [Configure advanced settings](https://servicenow-prod.fluidtopics.net/wwOHIHO~QiPeMQlpBVMNrw "Configure the advanced settings to customize the incident display and behavior. For example, enable displaying the sensitive data on an incident and its clone, or specifying fields on the incident to identify the end users. In addition, activate and customize the evidence files preview properties."). * Custom user from incident {#configure-enduser-lookup-rules__ul_gk2_crv_1xb} |
   | Custom attribute | Option to specify a custom attribute from the incident that has the reference to a user. This field appears only when The a is selected from the End User Identifier field. |
   | Script | You can use the script editor to customize and format the field values during the end user lookup rule creation. For example, you can use the email address field to identify the end user. |
   [Table 1. DLP End User Lookup Rule form]

   {#configure-enduser-lookup-rules__table_ilq_qrg_zrb}  
   The following example shows an end user lookup rule with the name 'Symantec'. The condition builder requires the 'Integration Source' as 'Symantec'. The Lookup end user by using option is set to 'Incident field', and End user identifier option is set to 'File Modified by'.
4. Click Submit.  
   You also have an option to select one or more end user lookup rules and reapply it on all existing DLP incidents.
5. To reapply an end user lookup rule on all existing DLP incidents, click Reapply.
**Related concepts**   

* [Monitor DLP Integration Run process](https://servicenow-prod.fluidtopics.net/1Ov8JAQizZC7T2HLNPiOvg "Track and monitor the ongoing ingestion or the integration run process. The integration run processes contains the statistics on how much the data was processed and the integration status.")
* [DLP Incident Access Restrictions](https://servicenow-prod.fluidtopics.net/RLjeozrMpG2FVpJaLmRMuQ "Manage the visibility of a particular DLP incident that contains sensitive information. You can use incident access restrictions to define who can access a particular DLP incident and restrict specific users or groups from accessing that incident.")  
**Related tasks**   

* [DLP default configuration settings](https://servicenow-prod.fluidtopics.net/2LomJFXUoWOHDb4Lc0UfQA "Define the default configuration settings for Data Loss Prevention Incident Response (DLP IR) incidents to identify and set up the incident notification and incident assignment preferences for your end users.")
* [Create assignment rules](https://servicenow-prod.fluidtopics.net/8vAoEijgHvURfLHuuPSmqQ "Create assignment rules and assign the Data Loss Prevention Incident Response (DLP IR) incidents to user groups, end users, managers, or user from incident.")
* [Create incident consolidation rules](https://servicenow-prod.fluidtopics.net/vvKTITK9qLCsbKKkoqVL5A "Create incident consolidation rule to consolidate multiple incidents of similar nature under one parent incident.")
* [Create response due date rules](https://servicenow-prod.fluidtopics.net/VgO2TB6WZtrxmG4~JWv2vA "Set up the response due date rules to determine the time you want to give your end users to respond to the assigned Data Loss Prevention Incident Response (DLP IR) incidents.")
* [Create Approval Rules](https://servicenow-prod.fluidtopics.net/y~1XZvQsmLOqBjkfbVKDbw "Configure approval rules that require one or more approvers to authorize an advanced response option before it is applied to a DLP incident.")
* [Create user instructions templates](https://servicenow-prod.fluidtopics.net/CAThP9D~817jopKRDJeJPg "Create and manage user instructions template for DLP incidents to help the users understand the instructions involved incident resolution and the next steps involved in the resolution process.")
* [Create email templates](https://servicenow-prod.fluidtopics.net/wQtZqtIiLEBZdQR8aYbIiA "Create and manage the preconfigured email templates for sending notifications to your end users, user groups, or managers. With these templates, you can coach and communicate with your end users about the Data Loss Prevention Incident Response (DLP IR) incidents.")
* [Create a Data Loss Prevention Incident Response SLA trigger](https://servicenow-prod.fluidtopics.net/n4qzNvzCeD6gk9FwYIJ9Vw "Create a Data Loss Prevention Incident Response SLA trigger condition that enables a prompt and efficient response to an incident when triggered.")
* [Create a Data Loss Prevention Incident Response SLA definition](https://servicenow-prod.fluidtopics.net/80miwPm0oR7Ix7EQ~DpIew "Create a Data Loss Prevention Incident Response SLA definition that outlines the conditions and duration for responding to data breaches. Establishing clear expectations and protocols helps ensure a swift response to incidents, minimizing potential damage and enhancing overall data protection strategies.")
* [Create assessments](https://servicenow-prod.fluidtopics.net/XzB5FSKtotEb1LiHYADPog "Create and manage assessments to enable end users to respond to DLP incidents. You can use the assessments to gather information about the sensitive data exposed or leaked from the DLP incidents.")
* [Configure response option for your DLP incidents](https://servicenow-prod.fluidtopics.net/1QqdESchbNTpm8Sp8oXHyQ "Use this feature to configure the type of response that an end user or analyst should perform.")
* [Create incident response option rules](https://servicenow-prod.fluidtopics.net/RLu4r6VrzMF9Vaxug9KjQg "Create the incident response option rules that end user or analyst can use while responding to an incident.")
* [Create age chart configurations](https://servicenow-prod.fluidtopics.net/iocRbBQN3eOFUtEHfseXng "Configure the age chart that appears in the Data Loss Prevention Incident Response (DLP IR) Ops portal. This chart shows the count of open incidents by the number of days.")
* [Create user delegate configurations](https://servicenow-prod.fluidtopics.net/taEwNu9D1oCTDUG~7YRq4w "Prevent certain executives in the organization from receiving notifications about the incidents assigned or escalated to them.")
* [Create repeat offender identification rules](https://servicenow-prod.fluidtopics.net/ya7_7zLs~83PA_eUuYF80w "Create repeat offender identification rules to identify users who repeat the same issue multiple times.")
* [Create additional incident data fields](https://servicenow-prod.fluidtopics.net/CmlVgnvum6xrhlmBr5xSOA "Create Additional Incident Data Fields for the DLP incidents. You can create different types of fields such as string, number, check box, choice, date and time, and use them in the DLP incident forms.")
* [Configure advanced settings](https://servicenow-prod.fluidtopics.net/wwOHIHO~QiPeMQlpBVMNrw "Configure the advanced settings to customize the incident display and behavior. For example, enable displaying the sensitive data on an incident and its clone, or specifying fields on the incident to identify the end users. In addition, activate and customize the evidence files preview properties.")
* [DLP Incidents Archival](https://servicenow-prod.fluidtopics.net/1Y6pdckWs2tO8~g24W_scg "The Data Loss Prevention Incident Response is provisioned with one archival rule in the base system for the DLP incident table. The related records are also added in the base system to the DLP incident archive rule.")  
**Related reference**   

* [DLP SLA Definition form](https://servicenow-prod.fluidtopics.net/Z4MZ3Z00jp3m79J8c5joqQ "Field descriptions for the DLP SLA Definition form used to create an SLA record.")

*[\>]: and then