---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Working with MSI Records

# Working with MSI Records {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Using the Security Incident Response workspace, you can propose, promote, or link
security incidents as major security incidents when the incidents are identified as critical
threat to the organization.

After you install Major Security Incident Management (MSIM) on your ServiceNow AI Platform
instance, you can then handle the transition of security incidents to major incidents.

The Major Security Incident Management (MSIM) UI actions are displayed on the top right of the
security incident form banner of the SIR workspace. Select the UI action as applicable.  
Note:  
Some actions are contextual. For example, Unlink action is available only when the security incident is already proposed or promoted or linked to a major security incident.
* **[Propose as Major Security Incident](https://servicenow-prod.fluidtopics.net/aC8w0eui0Ar7bkK5N11ZYA)**   
  Propose a security incident as a Major Security Incident (MSI).
* **[Promote to Major Security Incident](https://servicenow-prod.fluidtopics.net/5nCZAXAAaqnKqbfBF1e9Ng)**   
  Promote a security incident to major security incident.
* **[Link to Major Security Incident](https://servicenow-prod.fluidtopics.net/XuHsLxrqldAkjH4sSNPlNg)**   
  Link a security incident to a major security incident as child security incident(s).

**Related concepts**   

* [Working with Security Incident Records](https://servicenow-prod.fluidtopics.net/TFUzgIYau3h8zmc3_FkDEA "The Security Incident Record consists of the following.")
* [Security Incident Playbook](https://servicenow-prod.fluidtopics.net/Or37s267AkF~R9MUgzRYiQ#security-incident-playbook "Invoke the security incident playbook flow automatically or manually.")
* [Prerequisites for the Playbooks](https://servicenow-prod.fluidtopics.net/POSOIYPbrf55BhB5oZj_Tw "You need the following roles and plugins to build the Playbooks.")
* [Rebuilding existing playbooks in Workflow Studio](https://servicenow-prod.fluidtopics.net/Gxrs6Kmn6bmfB680yQYz3A "You can’t convert existing flows directly into playbooks in Workflow Studio. Each flow designer step that creates a response task to guide the analyst must be broken down into separate actions or subflows.")
* [Activity Definitions](https://servicenow-prod.fluidtopics.net/IMGNwpKoJREVXgsdWM6BEg "The ServiceNow AI Platform provides a few activity definitions within the base system. In addition, for the playbooks that SIR Workspace base system, there are a few activity definitions defined in the base system under Enterprise Security Case Management PAD Commons application.")
* [Sample Playbooks for SIR Workspace](https://servicenow-prod.fluidtopics.net/LJZS56n6O87_ZQicnhxpTw "You can create or configure playbooks for SIR Workspace quickly and easily without writing complicated code. You can use these playbooks to resolve security threats in a step-by-step manner. You can invoke the security incident playbook flow automatically or manually.")
* [Working with Form UI actions](https://servicenow-prod.fluidtopics.net/BiVNOVqIU5VY5t0VA35xHg "Following are the UI actions that are displayed on the security incident form.")  
**Related tasks**   

* [Security Incident Closure workflow](https://servicenow-prod.fluidtopics.net/eUcWbP2pHl3bZk_3cBQ5EA "Close the security incident by updating the incident state.")
* [Handle security incidents using Advanced Work Assignment](https://servicenow-prod.fluidtopics.net/T3UyVFGugN7M9V4Ol1CCLg "Handle security incidents assigned to you in SIR Workspace using Advanced Work Assignment.")