---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Use

# Configuration Compliance
remediation {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configuration Compliance remediation is primarily a manual process augmented by scheduled jobs (integrations), remediation tasks, workflows, and change requests.  
Note:  
Starting with v14.9 of Configuration Compliance, the following terms have been renamed:{#vuln-config-compl-remediation__entry__2}

| Terminology prior to v14.9 | Terminology v14.9 onwards |
|-|-|
| Test Result Group | Remediation Task |
| Group Rules | Remediation Task Rules |
| Policy | Test group |
[Table 1. Changes in terminology]

Separate third-party SCA plugins acquire and transform data in Configuration Compliance. Before you can use Configuration Compliance to remediate configuration items, you
must install a third-party scanner integration and perform at least one network scan.

Use change requests to remediate individual test failures from remediation tasks.

The states of remediation tasks automatically transition as associated change requests move through their life cycles with [State synchronization between change requests and remediation tasks](https://servicenow-prod.fluidtopics.net/RrtR3DZGjRguDTj6rWHL6Q "There is a synchronized relationship between the State fields of remediation tasks and the State fields of change requests (CHGs) in the Configuration Compliance application."). Users with the itil role can create and manage change requests directly from remediation tasks.
**Related concepts**   

* [Automatic closing of test results](https://servicenow-prod.fluidtopics.net/8CLzlgB~LFOgd~P3uS0fBQ "You can automatically close test results (TRs) associated with retired configuration items (CIs).")  
**Related tasks**   

* [Manually create a Configuration Compliance remediation task](https://servicenow-prod.fluidtopics.net/SfLAd6si22IPfrzzx0uu9w "You can manually create a remediation task from the Remediation Tasks module and perform remediation.")
* [Manually create a Configuration Compliance remediation task from the Test Results list](https://servicenow-prod.fluidtopics.net/AcFNiroW4uBSBXtrO27a6Q "You can manually create a remediation task from the Test Result list and perform remediation from the resulting remediation task.")
* [Create a change request in Configuration Compliance](https://servicenow-prod.fluidtopics.net/Hk3E0N3lPFMETYTJnfqDgg "You can create a change request from a remediation task in the Configuration Compliance application.")
* [Associate a remediation task to an existing change request](https://servicenow-prod.fluidtopics.net/LB96gRHGOUq7oZh~JZQPyw "Associate a remediation task in Configuration Compliance application to an existing change request.")
* [Remove assignments from remediation tasks for you or your groups](https://servicenow-prod.fluidtopics.net/0ZWfoZLI3EFfZ_Z90BanIA "Reassign the test result records in the Configuration Compliance application if the records have been incorrectly assigned to you or your group.")
* [Close a remediation task](https://servicenow-prod.fluidtopics.net/njvd0ui9um9imiLO2o3hGg "If you determine that the issue associated with a remediation task can be immediately closed without further analysis, you can use the Close feature.")
* [Configure approval rules for Exception Management in Configuration Compliance](https://servicenow-prod.fluidtopics.net/jCm_Bt5soYazzeOVDqoklg "Use the flow designer to approve exception requests for exception management, and exception rules. If you are deploying Configuration Compliance for the first time, the flow designer is enabled by default.")