---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# View the Performance Analytics indicators for Vulnerability Response \[PA\]

# View the Performance Analytics indicators for Vulnerability Response \[PA\] {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

View automated and formulated Performance Analytics indicators representing the
vulnerability data in your instance.

## Before you begin

The collect records option for the indicators is inactive by default for the Performance Analytics - Content Pack Vulnerability Response application. This option is disabled so that certain reports can be viewed in real time. Trending information used by these indicators is still available if you prefer to enable collect records manually and view the records that make up the scores.  
Note:  
Activating collect records in an indicator may impact your performance and considerably lengthen the time and memory required to run the data collection job.

Persona and granular roles are available to help you manage what users and groups can see and do in the Vulnerability Response application. For an initial assignment of the persona roles in Setup Assistant, see [Assign the Vulnerability Response persona roles using Setup Assistant](https://servicenow-prod.fluidtopics.net/msi8kaFkGNjyRib_XBHEzQ "Assign the Vulnerability Response persona roles to groups or users with Setup Assistant."). For more information about managing granular roles, see [Manage persona and granular roles for Vulnerability Response](https://servicenow-prod.fluidtopics.net/WeKNf9YHNMJmJIA6yCsRvA "After you complete your initial assignment of persona roles using Setup Assistant, manage additional granular role assignments to users or groups from the User Administration module in your instance.").

Role required: sn_vul.vulnerability_admin or sn_vul.admin (deprecated), or
pa.viewer

## About this task

Vulnerability Response has both automated and formulated indicators.

Key terms  

PA indicator
:   Defines a performance measurement taken at regular intervals of a
    business service, activity, or organizational behavior, for example,
    Non-Deferred Overdue Critical Vulnerable Items​.

PA indicator source
:   Data sets that filter records from one table or database view, for
    example, VI Active​.

Collect records
:   When enabled, stores records in memory and provides access to Analytics
    Hub.

Breakdowns
:   Breakdowns filter and group collected records​. Breakdowns may increase
    memory use, especially as their number and diversity increase.

Breakdown exclusions
:   Exclusions remove certain breakdowns, which may reduce memory
    consumption.​

## Procedure

1. For automated indicators, navigate to Performance AnalyticsIndicatorsAutomated Indicators.
2. For formulated indicators, navigate to Performance AnalyticsFormula Indicators.  
   For detailed information on indicators, see [Performance
   Analytics Indicators](https://www.servicenow.com/docs/access?context=c_Indicators&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).
3. In either case, search on ApplicationPerformance Analytics.  
   Note:  
   If it is not in your default view, add the Application column using the gear icon (![gear icon]()) in the upper left corner of the page. The Application column is then displayed in your Search drop-down menu.
4. **Optional:** To enable Collect records on a Performance Analytics for Vulnerability Response indicator, follow these steps:
   1. With the list of automated indicators displayed, in the Name column, click the indicator you want to enable collect records for.  
      The indicator record is displayed.
   2. In the Indicator properties section with the Source tab selected, select the Collect records check box.  
   3. Choose one to continue.  
      {#view-pa-indicators__table_rfr_pkk_qkb__entry__2}

      | Option | Description |
      |-|-|
      | Update | Save your edits and return to the Indicators list. |
      | Manage Breakdowns Note: If you choose to reactivate second-level breakdowns, you may significantly increase your memory consumption and slow the data collection job. By default, second-level breakdown exclusions have been applied to the following indicators: * Vulnerable Configuration Items * Retired CIs * Deferred VIs {#view-pa-indicators__ul_lg2_clk_qkb} | Reactivate second-level breakdowns for the listed indicators, or, edit breakdowns for other indicators. For more information on Performance Analytics breakdowns, see [Performance Analytics Breakdowns](https://www.servicenow.com/docs/access?context=c_CreatingBreakdowns&version=australia&pubname=australia-now-intelligence&ft:locale=en-US). |
      [ ]

      {#view-pa-indicators__table_rfr_pkk_qkb}
   4. Click Manage Breakdowns.
   5. In the form that is displayed, click Configure Breakdown Matrix.  
      The Breakdown Matrix form is displayed. Excluded combinations are selected and displayed with colors, as shown in the following figure.
   6. To remove the exclusion and reactive an excluded combination, click a selected cell.
   7. In the upper right of the form, click Close to return the Manage Breakdown form.
   8. Click the back arrow to return to the indicator record.
   9. Click Update to save your edits and return to the Indicators list.
   {#view-pa-indicators__substeps_wwn_r3k_qkb}

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