---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Request assignment group recommendations for a vulnerable item

# Request assignment group recommendations for a vulnerable item {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Request Vulnerability Assignment Recommendations so that you can view assignment group recommendations. You can request recommendations if a matching assignment group is not available or is incorrect for a vulnerable item (VI).

## Before you begin

Role required: sn_vul.remediation_owner

## Procedure

1. Navigate to AllVulnerability ResponseVulnerable Items and open a VI.  
   The item must be in the Open, Deferred, Under investigation, or Awaiting implementation state.
2. Click the recommend icon (![Recommend icon.]()) next to the Assignment group field for assignment suggestions for that VI.
3. From the Assignment Group Recommendations dialog box, select a recommendation that is based on the confidence score.  
   The confidence score predicts how relevant the match is for the VI. For more information, see [Machine Learning solutions for Vulnerability Response](https://servicenow-prod.fluidtopics.net/PbY7DgGH4WofeurBXs94MA "Vulnerability Assignment Recommendations uses ServiceNow Predictive Intelligence and machine learning to recommend assignment groups for vulnerable items (VIs) and remediation tasks (VULs, or RTs). You can reduce the time that you spend on identifying the owners for unassigned or incorrectly assigned vulnerability findings. Also, you can see a system-generated confidence score that evaluates if the recommended assignment group is suited to resolve the vulnerability.").
4. Click Assign.

## Result

The selected group appears in the Assignment group field and the Assignment type changes to Recommendation.

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