Preparing for the Vulnerability Response Integration with Palo Alto Networks Prisma Cloud Compute

Release version: Australia

Updated March 12, 2026

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Summary of Preparing for the Vulnerability Response Integration with Palo Alto Networks Prisma Cloud Compute

This guide outlines the necessary setup tasks for integrating ServiceNow's Vulnerability Response with Palo Alto Networks Prisma Cloud Compute. It ensures a smooth installation and configuration process to effectively manage vulnerabilities within your ServiceNow AI Platform® instance.

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Key Features

Prerequisites: Ensure you have the API base URL, username, and password for accessing Prisma Cloud Compute. Permissions for monitoring images are required.
Application Requirements: The Vulnerability Response application must be installed and activated, requiring version 16.1 or later for compatibility.
Instance Capacity: Estimate the number of vulnerabilities to be imported and verify your instance can handle this load to avoid performance issues.
User and Group Management: Admin roles and specific user groups must be set up for managing integrations and vulnerability remediation.
Additional Integrations: Consider installing the Vulnerability Response integration with NVD for enhanced capabilities.

Key Outcomes

By completing the setup tasks, you will be prepared to effectively use the Vulnerability Response Integration with Palo Alto Networks Prisma Cloud Compute. This integration will enhance your ability to monitor and remediate vulnerabilities, ensuring better security management within your organization.

You can prepare for the Vulnerability Response Integration with Palo Alto Networks Prisma Cloud Compute by performing setup tasks.

Before you begin

To install and configure the Vulnerability Response Integration with Palo Alto Networks Prisma Cloud Compute application, you may print the following checklist. Verify the items listed are completed before you install the application and import the vulnerability data into your ServiceNow AI Platform® instance.

Table 1. Integration preparation checklist
Task	Description
	Verify that you have the following sets of information: API base URL Username and Password. These credentials are used to pull the vulnerabilities from the Prisma Cloud Compute integration. For more information, see https://pan.dev/compute/api/ Note: Mid Server is optional. The user credential used for Prisma Cloud Compute integration needs permission to monitor the images. See the following code: `{"permission":"monitorImages","saas":true,"self-hosted":true}`
	If not already installed and activated, install the Vulnerability Response application before you install the third-party application. For more information about installing and activating the Vulnerability Response application, see Install Vulnerability Response. This integration requires version 16.1 of Vulnerability Response or later.
	Get entitlements and download the Vulnerability Response Integration with Palo Alto Networks Prisma Cloud Compute application on your ServiceNow AI Platform® instance.
	Estimate the number of vulnerable items that you expect to import. Verify that your instance can accept the number of vulnerable items that you expect to import. An undersized instance can lead to long load times. If you don't know the size of your instance, or if you need assistance, contact ServiceNow Technical Support.
	Verify that you have the following groups or users to manage the integrations and to remediate the vulnerable items: admin Install the Vulnerability Response Integration with Palo Alto Networks Prisma Cloud Compute application. If not assigned, the admin assigns the container vulnerability admin (sn_vul_container.vulnerability_admin) and other roles. sn_vul_container.vulnerability_admin Completes the configuration of the Prisma Cloud Compute integration. This role has complete access to the Container Vulnerability Response (CVR) application and its records. This admin configures integrations and rules in Container Vulnerability Response. Vulnerability Response Group By default, the Vulnerability Response group is available. Users assigned to the Vulnerability Response group inherit the sn_vul.read_all, sn_vul_container.read_all. Container Remediation Owner Group By default, the Container Remediation Owner group is available. Users assigned to this group inherit the sn_vul_container.remediation_owner. The Container Remediation Owner remediates container vulnerabilities assigned to them or to a group they belong to. Vulnerability Analyst Users assigned to Container Vulnerability Analyst group inherit sn_vul.vulnerability_analyst. The Vulnerability Analyst monitors remediation of all vulnerable items. If not already created, you may prefer to create additional groups and add users with the User Administration module in your instance. For more information, see Create a user group.
	Install the Vulnerability Response integration with NVD and run the NIST National Vulnerability Database Integration - API (CVE only).

You are ready to Configure the Vulnerability Response Integration with Palo Alto Networks Prisma Cloud Compute application.