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sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

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    - australia

ft:locale :

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ft:publication_title :

    - Australia Security Management

ft:clusterId :

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workflow :

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---

# Integrate MSIM Conference Calls with Cisco Webex

# Integrate MSIM Conference Calls with Cisco
Webex {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The MSIM Conference Call Cisco
Webex integration enables you to manage and initiate a Cisco
Webex conference call directly from a major security incident.

## Key Features {#integrate-msim-conf-calls-webex__section_l12_1rd_d1c}

* Start and end Cisco Webex meetings directly from major security incidents.
* Manage a Cisco Webex meeting by adding or removing participants.
{#integrate-msim-conf-calls-webex__ul_kld_brd_d1c}

## Prerequisites {#integrate-msim-conf-calls-webex__section_ezc_frd_d1e}

Verify you've installed the following Integration Hub plugins on your ServiceNow instance.

* Notify plugin (com.snc.notify)
* Notify Cisco Webex Connector (sn_notify_webex)
* Cisco Webex Teams Spoke (sn_cisco_teams_spk)
* Notify UI Components for Configurable Workspaces

{#integrate-msim-conf-calls-webex__ul_vf5_wvd_d1c}For more information, see [Request IntegrationHub](https://www.servicenow.com/docs/access?context=request-ih-overview&version=australia&pubname=australia-integrate-applications&ft:locale=en-US).

## Configuration {#integrate-msim-conf-calls-webex__section_nb2_kh5_21c}

To configure the MSIM Conference Call Cisco
Webex integration using the Notify communication channel, see [Configure Notify
Cisco Webex Connector](https://www.servicenow.com/docs/access?context=setup-cisco-webex-notify&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
* **[Use the Conference Calls Cisco Webex integration](https://servicenow-prod.fluidtopics.net/tE7cyxvhQV2i1PZEon7GSA)**   
  The following steps give you a walkthrough of how you can manage and initiate a Cisco Webex conference call directly from a major security incident.

**Related concepts**   

* [Integrate MSIM Conference Calls with Microsoft Teams](https://servicenow-prod.fluidtopics.net/MIlYwOa80h86AQy4~~7oPg "The Conference Call Microsoft Teams integration enables you to manage and initiate a Microsoft Teams conference call directly from a major security incident.")
* [Integrate MSIM Conference Calls with Zoom](https://servicenow-prod.fluidtopics.net/laI9p6FUeFlNsaO93GV8~g "The Conference Call Zoom integration enables you to manage and initiate a Zoom conference call directly from a major security incident.")  
**Related tasks**   

* [Start a conference call](https://servicenow-prod.fluidtopics.net/DvfvPeUUJHZ9Kjjl3XNdXw "Start a conference call from a task or a major security by inviting one or more users to join a conference call. The conference call would start only when at least two participants join.")
* [Add participants to a conference call](https://servicenow-prod.fluidtopics.net/yLer8_AN2eTd76VL0Y8UWg "Add participants to a conference call using the search option on the Start conference call pop-up to find and add the required participants. You can also add participants by selecting the participants from the Recommendations list, which provides participant recommendations to add to the conference call.")
* [Mute participants in a conference call](https://servicenow-prod.fluidtopics.net/BfsndAhhoInJCBIQrIYahg "As an MSI manager or a conference call host, you have the option to mute a particular participant or all the participants on the conference call.")
* [View conference call details](https://servicenow-prod.fluidtopics.net/H4vtuYC4~ET5HSkf47MdNg "Conference calls are listed as system activities in the Activity section of the major security incident and also listed in the Conference calls related list. You can view details like Conference bridge name, organizer name, date, time, duration of the call, active and inactive participants.")