--- sourceDocument: Australia Security Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Security Management ft:clusterId : - security bundleId : - security workflow : - Technology --- # Exception Management overview # Exception Management overview {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exception Management Overview Exception Management allows organizations to request exceptions when they cannot comply with vulnerability management or security policies. This process involves requesting, reviewing, approving, or rejecting exceptions for vulnerable items (VIs) or remediation tasks (RTs) that are not remediable under existing policies. Approved exceptions indicate an acceptance of risk due to non-remediation. Show full answer Show less ## Key Features * **Definition:** An exception is a request to postpone remediation of a VI or RT for a defined period. * **Request Process:** Remediation owners can initiate an exception request, which, once approved, changes the VI or RT to a Deferred state. * **Approval Workflow:** Exception requests undergo a risk assessment by vulnerability analysts and require a two-level approval workflow, depending on available approvers. * **Tracking:** The status of an exception can be monitored through the State Change Approvals tab for the corresponding VI or RT. * **Expiry Management:** Expired exception requests revert VIs or RTs to their Open state, allowing for further action. * **Deferral Tracking:** A scheduled job tracks and posts counts of records deferred multiple times. ## Key Outcomes By utilizing Exception Management, ServiceNow customers can effectively defer remediation for vulnerabilities while understanding the risks involved. Upon approval, customers can manage the status of exceptions, ensure compliance with security practices, and maintain visibility over deferred items, ultimately enhancing their vulnerability management processes. When your organization can't comply with a published vulnerability management or security policy, standard, or guideline, you can request an exception. Exception management entails requesting, reviewing, approving, or rejecting exceptions to a vulnerable item (VI) or remediation task (RT) that cannot be remediated according to the policy. Some vulnerabilities might not have an existing patch, fix, or solution. When an exception is approved, it also means that you're accepting a risk because you're acknowledging and agreeing to the consequences of not remediating the vulnerability. ## Life cycle of an exception {#vr-exception-management__section_ems_dy3_flb} Definition of an exception : An exception is a request to defer the remediation of a VI or RT for a specified period. For example, as a remediation owner, you can request an exception if a patch is not available for a machine. Requesting an exception : As the remediation owner, you can ask for an exemption for a VI or RT using the exception management process. After the exception approver approves this request, the VI or RT moves to a Deferred state. Approving an exception request : VIs or RTs that can't be remediated immediately are reviewed by vulnerability analysts, assessed for risk, and approved for deferral until they can be remediated. Approving an exception request can be a two-level workflow. If only the first-level approver is present, the exception can be requested and approved. However, if there's no first-level approver, an exception can't be requested. See [Add an exception approver](https://servicenow-prod.fluidtopics.net/tU7wZAGlFh_KTzkqmdmRyg "Add users to the approver groups so that you can request an exception.") for more information. Note: * Starting from Vulnerability Response v15.0, if you are deploying the VR application for the first time, the flow designer for exception management is enabled by default. If you are already using the workflow, you can update to the flow designer. In both cases, you cannot change it back to workflow. To configure approval rules for exception management and false positive, see [Configure approval rules for Exception Management](https://servicenow-prod.fluidtopics.net/2qnBR86wWLeVhdcl7TH_5w "Starting with Vulnerability Response v15.0, use the flow designer to approve exception requests for exception management, exception rules, and false positive management. If you are deploying Vulnerability Response (VR) for the first time, the flow designer is enabled by default."). Once an exception request for a VI or RT is approved, you can perform the following actions: * Reopen * Delete * Update the Assignment to or Assignment groups fields {#vr-exception-management__ul_h32_y22_4lb} * Starting with v23.0 of Vulnerability Response, the Exception Rule State Approval workflow is deprecated and replaced by the flow Exception Rule Approval in the flow designer. {#vr-exception-management__ul_sff_qhl_dcc} Tracking an exception request : After raising the exception, you can track its status by using the State Change Approvals tab of the VI or RT. If an action is taken on an RT, you can't track the status of the individual VIs in that RT. Expiry of an exception request : When an exception request for a particular VI or RT expires, the impacted VI or RT reverts to its Open state. Figure 1. Exception management approval process prior to VR v15.0 If a single VI or all the VIs in a RT pass in the next scan, then the VIs and, where applicable, the RT State field changes to Closed with the substate Fixed. ## Multiple deferrals {#vr-exception-management__section_kgk_vkw_h5b} Track the number of times a record or a remediation task is deferred. A scheduled job, set deferral counts, runs daily to post counts for the records that are deferred more than once in the Deferral count column in the Multiple deferrals module for VR. All counts for records associated with a remediation task are collected and posted if a remediation task is deferred more than one time. **Related concepts** * [Request exceptions for remediation tasks and records in the Vulnerability Manager Workspace](https://servicenow-prod.fluidtopics.net/bWo4zdNcYMgNqM8grmyNNw "From the Vulnerability Manager Workspace, vulnerability managers and analysts can request exceptions and false positives for a remediation task (VUL, AVUL, CVUL or CRG) and record (VIT, CVIT, AVIT or CTR). You can also split a remediation task and create change requests.") **Related tasks** * [Request an exception in the IT Remediation Workspace](https://servicenow-prod.fluidtopics.net/u8048LRMppDaxV9c9jKGkg "Request an exception for the host vulnerable item (VIT), application vulnerable item (AVIT), container vulnerable item (CVIT) and remediation task (VUL, AVUL, CVUL, or CRG) from the IT Remediation Workspace.") * [Request an exception using GRC: Policy and Compliance Management in the IT Remediation Workspace](https://servicenow-prod.fluidtopics.net/38yXIXvAYsp_tE4vjSqz2w "Request a policy exception for the host vulnerable item (VIT), application vulnerable item (AVIT), container vulnerable item (CVIT) or remediation task (VUL, AVUL, CVUL, or CRG) from the IT Remediation Workspace.")