--- sourceDocument: Australia Security Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Security Management ft:clusterId : - security bundleId : - security workflow : - Technology --- # DLP SLA Definition form # DLP SLA Definition form {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Field descriptions for the DLP SLA Definition form used to create an SLA record. {#dlp-sla-def-properties__table_opd_dxv_3tb__entry__2} | Field | Description | |-|-| | Name | Name of the definition. | | Type | Type of agreement, which in this case is SLA. | | Target | Target used for filtering, searching and reporting on the agreement being defined. The available options are: * None * Response * Resolution {#dlp-sla-def-properties__ul_xdq_p5s_cfc} | | Table | Table that determines the records tracked by the SLA, which should be DLP SLA Task \[sn_dlir_incident_sla_task\]. | | Flow | Flow to run when the SLA definition attaches to a Task record, which should be Default SLA flow. | | Duration Type | Method to calculate the duration of the SLA. The available options are: * User specified duration * 2 business days by 4pm * 3 business days by 4pm * Breach on Due Date * End of next business day * Next business day by 4pm {#dlp-sla-def-properties__ul_q4v_kvs_cfc} | | Duration | Length of time the SLA runs before it's marked Breached. This field is available only when User specified duration is selected from Duration Type. | | Schedule source | Schedule to use while creating the task SLAs. | | Schedule | Hours during which the SLA timer runs. This set of schedules is defined in the core configuration. | | Timezone Source | Timezone source to be used when creating task SLAs. The available options are: * The caller's timezone * The SLA definition's timezone * The CI location's timezone * The task location's timezone * The caller location's timezone {#dlp-sla-def-properties__ul_epl_nws_cfc} | | Active | Option to make the trigger effective when the start condition is met. | | Tabs || | Start condition | Condition that initiates the SLA timer and activates the SLA. | | Pause condition | Conditions under which the SLA is suspended, which increases the total elapsed time. | | Cancel condition | Conditions under which the SLA is cancelled. | | Reset condition | Conditions under which the active SLA is completed and a new SLA is established when the value of any field on the task record changes, changes to, or changes from a specific value in the record. For example, say the value of the Location field in the task record is 101 Broadway East, Seattle, WA. If you set the SLA reset condition to \[Location\]\[changes from\]\[101 Broadway East, Seattle, WA\], any change in the value of the Location field resets the SLA of the task record. | [ ] {#dlp-sla-def-properties__table_opd_dxv_3tb} **Related concepts** * [Monitor DLP Integration Run process](https://servicenow-prod.fluidtopics.net/1Ov8JAQizZC7T2HLNPiOvg "Track and monitor the ongoing ingestion or the integration run process. The integration run processes contains the statistics on how much the data was processed and the integration status.") * [DLP Incident Access Restrictions](https://servicenow-prod.fluidtopics.net/RLjeozrMpG2FVpJaLmRMuQ "Manage the visibility of a particular DLP incident that contains sensitive information. You can use incident access restrictions to define who can access a particular DLP incident and restrict specific users or groups from accessing that incident.") **Related tasks** * [DLP default configuration settings](https://servicenow-prod.fluidtopics.net/2LomJFXUoWOHDb4Lc0UfQA "Define the default configuration settings for Data Loss Prevention Incident Response (DLP IR) incidents to identify and set up the incident notification and incident assignment preferences for your end users.") * [Create end user lookup rules](https://servicenow-prod.fluidtopics.net/ccMfdPxSgHsL9Fh1Q_~JsA "You can create and configure end user lookup rules and assign the DLP incidents to the respective end users based on those rules.") * [Create assignment rules](https://servicenow-prod.fluidtopics.net/8vAoEijgHvURfLHuuPSmqQ "Create assignment rules and assign the Data Loss Prevention Incident Response (DLP IR) incidents to user groups, end users, managers, or user from incident.") * [Create incident consolidation rules](https://servicenow-prod.fluidtopics.net/vvKTITK9qLCsbKKkoqVL5A "Create incident consolidation rule to consolidate multiple incidents of similar nature under one parent incident.") * [Create response due date rules](https://servicenow-prod.fluidtopics.net/VgO2TB6WZtrxmG4~JWv2vA "Set up the response due date rules to determine the time you want to give your end users to respond to the assigned Data Loss Prevention Incident Response (DLP IR) incidents.") * [Create Approval Rules](https://servicenow-prod.fluidtopics.net/y~1XZvQsmLOqBjkfbVKDbw "Configure approval rules that require one or more approvers to authorize an advanced response option before it is applied to a DLP incident.") * [Create user instructions templates](https://servicenow-prod.fluidtopics.net/CAThP9D~817jopKRDJeJPg "Create and manage user instructions template for DLP incidents to help the users understand the instructions involved incident resolution and the next steps involved in the resolution process.") * [Create email templates](https://servicenow-prod.fluidtopics.net/wQtZqtIiLEBZdQR8aYbIiA "Create and manage the preconfigured email templates for sending notifications to your end users, user groups, or managers. With these templates, you can coach and communicate with your end users about the Data Loss Prevention Incident Response (DLP IR) incidents.") * [Create a Data Loss Prevention Incident Response SLA trigger](https://servicenow-prod.fluidtopics.net/n4qzNvzCeD6gk9FwYIJ9Vw "Create a Data Loss Prevention Incident Response SLA trigger condition that enables a prompt and efficient response to an incident when triggered.") * [Create a Data Loss Prevention Incident Response SLA definition](https://servicenow-prod.fluidtopics.net/80miwPm0oR7Ix7EQ~DpIew "Create a Data Loss Prevention Incident Response SLA definition that outlines the conditions and duration for responding to data breaches. Establishing clear expectations and protocols helps ensure a swift response to incidents, minimizing potential damage and enhancing overall data protection strategies.") * [Create assessments](https://servicenow-prod.fluidtopics.net/XzB5FSKtotEb1LiHYADPog "Create and manage assessments to enable end users to respond to DLP incidents. You can use the assessments to gather information about the sensitive data exposed or leaked from the DLP incidents.") * [Configure response option for your DLP incidents](https://servicenow-prod.fluidtopics.net/1QqdESchbNTpm8Sp8oXHyQ "Use this feature to configure the type of response that an end user or analyst should perform.") * [Create incident response option rules](https://servicenow-prod.fluidtopics.net/RLu4r6VrzMF9Vaxug9KjQg "Create the incident response option rules that end user or analyst can use while responding to an incident.") * [Create age chart configurations](https://servicenow-prod.fluidtopics.net/iocRbBQN3eOFUtEHfseXng "Configure the age chart that appears in the Data Loss Prevention Incident Response (DLP IR) Ops portal. This chart shows the count of open incidents by the number of days.") * [Create user delegate configurations](https://servicenow-prod.fluidtopics.net/taEwNu9D1oCTDUG~7YRq4w "Prevent certain executives in the organization from receiving notifications about the incidents assigned or escalated to them.") * [Create repeat offender identification rules](https://servicenow-prod.fluidtopics.net/ya7_7zLs~83PA_eUuYF80w "Create repeat offender identification rules to identify users who repeat the same issue multiple times.") * [Create additional incident data fields](https://servicenow-prod.fluidtopics.net/CmlVgnvum6xrhlmBr5xSOA "Create Additional Incident Data Fields for the DLP incidents. You can create different types of fields such as string, number, check box, choice, date and time, and use them in the DLP incident forms.") * [Configure advanced settings](https://servicenow-prod.fluidtopics.net/wwOHIHO~QiPeMQlpBVMNrw "Configure the advanced settings to customize the incident display and behavior. For example, enable displaying the sensitive data on an incident and its clone, or specifying fields on the incident to identify the end users. In addition, activate and customize the evidence files preview properties.") * [DLP Incidents Archival](https://servicenow-prod.fluidtopics.net/1Y6pdckWs2tO8~g24W_scg "The Data Loss Prevention Incident Response is provisioned with one archival rule in the base system for the DLP incident table. The related records are also added in the base system to the DLP incident archive rule.") * [Create a Data Loss Prevention Incident Response SLA definition](https://servicenow-prod.fluidtopics.net/80miwPm0oR7Ix7EQ~DpIew "Create a Data Loss Prevention Incident Response SLA definition that outlines the conditions and duration for responding to data breaches. Establishing clear expectations and protocols helps ensure a swift response to incidents, minimizing potential damage and enhancing overall data protection strategies.")