Identify the source of the profile

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Specify the name and source of the profile.

    Before you begin

    Role required: sn_si.admin

    Procedure

    1. To create a profile for a ticket in your ServiceNow AI Platform instance, navigate to Secureworks Ticket Ingestion Integration > Secureworks Profiles.
    2. Click New.
    3. Fill in the fields.

      An example of a completed form follows the table.

      Field Description
      Name Unique name for the profile. If names are not unique, an error will be displayed and duplicate profile names are not saved.

      Profile names in your ServiceNow AI Platform instance must be unique.
      Source Select the source from where you want to ingest the data.
      Order Default is 100.

      If you have created multiple profiles, this value provides a run time execution priority when two or more profiles share the same triggering conditions. The lower the order value, higher the priority.
      Active This option is cleared by default. If this option is disabled, the profile is not active.
      Note:
      You should complete all sections in the profile before making it active.

    What to do next

    Map the ticket fields.