---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Install the Solution Management for Vulnerability Response application

# Install the Solution Management for Vulnerability Response application {#ariaid-title1}

* Release version: Australia
* 
* Updated April 28, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Before you can use the Solution Management for Vulnerability Response feature of Vulnerability Response in your instance, you must complete the installation of the Vulnerability Solution Management application. This application is available as a separate
subscription in the ServiceNow Store.

## Before you begin

Complete the following setup checklist before installation. Perform these setup tasks for a smooth installation.  
Note:  
This process applies only to applications that are downloaded to production instances. If you're downloading applications to non-production or development instances, it's not necessary to get entitlements. Proceed to [Activate a ServiceNow Store application](https://servicenow-prod.fluidtopics.net/RFo48XO5_M32aNft7_tP2A "After an application has been given entitlement, you must activate its dependencies plugin and activate the application. This process also applies to applications downloaded to sub-production instances.").

The Microsoft Security Response Center Solution Integration and Red Hat Solution Integration are solution applications available in Solution Management for Vulnerability Response after you install Vulnerability Solution Management.
{#install-and-configure-solution-mgmt__table_rv4_tpl_mcb__entry__2}

| Setup tasks | Description |
|-|-|
| Verify that the Vulnerability Response application is installed and activated. | Solution Management for Vulnerability Response requires the Vulnerability Response application. For the most current version of Vulnerability Solution Management, verify you have the most current version of Vulnerability Response installed. See [KB0856498 Vulnerability Response Compatibility Matrix and Release Schema Changes](https://support.servicenow.com/kb_view.do?sysparm_article=KB0856498). If the application is not installed and activated see, [Install Vulnerability Response](https://servicenow-prod.fluidtopics.net/sB5D1~3XOF2DyOX7hmc5dA "Before you run the Vulnerability Response application in your ServiceNow AI Platform instance, you must get entitlement and download the application from the ServiceNow Store, install it on your ServiceNow AI Platform instance, and activate it."). |
| Verify that you have entitlement to the application. | To verify you have entitlement to the Vulnerability Solution Management application, navigate to Subscription ManagementSubscriptions in your instance. The list displays the subscriptions your organization has purchased. To get entitlement for the Vulnerability Solution Management application from the ServiceNow Store and download it onto your ServiceNow AI Platform instance, see [Get entitlement for a Security Operations product or application](https://servicenow-prod.fluidtopics.net/ZZVMDPCDs~BwBGv0OAhjuA "The first step in installing a Security Operations application is to verify that the application or the product and its associated applications have valid ServiceNow entitlements."). |
| Ensure that your NVD records are up-to-date for the last 10 years. | See [Importing data with the NVD and CWE integrations and managing third-party libraries](https://servicenow-prod.fluidtopics.net/SDp7vDWErXHrLtUOsZ_~qw "If not already installed, download and run the NVD integration and run the CWE scheduled job as part of your initial setup of Vulnerability Response and prior to importing vulnerability data into your instance with a third-party scanner product. The Vulnerability Response Integration with NVD is available on the ServiceNow Store."). |
| Ensure your third-party vulnerabilities are up-to-date. | See [Vulnerability Response integrations](https://servicenow-prod.fluidtopics.net/5tRtjEBZLs~2Uym3WljEBw "Vulnerability Response includes support for third-party integrations. Included in this section are some basic guidelines for developing your own integrations.") for information on third-party vulnerability integrations. |
| Verify that you have the required ServiceNow AI Platform roles assigned for your instance. | The following roles are required for installation and verification of expected results: * The system administrator \[admin\] installs the application. If not already assigned, the admin assigns the vulnerability admin \[sn_vul.vulnerability_admin or sn_vul.admin (deprecated)\] role. * The vulnerability admin oversees configuration and verifies expected results. {#install-and-configure-solution-mgmt__ul_jnh_nm4_wmb} |
[ ]

{#install-and-configure-solution-mgmt__table_rv4_tpl_mcb}

Roles required: admin to install the Vulnerability Solution Management application and vulnerability admin to configure it.

## Procedure

1. To get entitlement and download the Vulnerability Solution Management core application, navigate to the ServiceNow Store.  
   In the ServiceNow Store, you must verify that you have entitlements (or licenses) to the application and its dependent applications. After you have logged in, you can use the menu in the upper right with your initials
   to manage entitlements and opt-in.
2. In the upper right of the page, select Log In.
3. In the dialog that is displayed, enter your Now Support credentials and select Login.
4. On the page that is displayed, if not selected, select the ServiceNow Products tab.  
   Note:  
   In the ServiceNow Store, you must verify that you have entitlements (or licenses) to the application and its dependent applications.

   If you want to use a version of this application that is compatible with Unified Security Exposure Management (USEM), see [Migrating from Vulnerability Response to Unified Security Exposure Management (USEM)](https://servicenow-prod.fluidtopics.net/04qOA9J4NHZaJ17JOUM5yg "The Migration assistant for Unified Security Exposure Management is a centralized utility that guides and automates the migration from Vulnerability Response applications to Unified Security Exposure Management (USEM). USEM provides a unified foundation that consolidates data models, streamlines features, and enhances performance and scalability across all Security Exposure Management applications.") for more information about USEM and the Unified Security Exposure Management migration.

   If you do not intend to upgrade to Unified Security Exposure Management, install a version that is lower than v30.x of this application and for upgrades to its supported third-party integration applications.
5. Select Request Install to download the application.
6. Log in to the ServiceNow AI Platform instance that you want to install the Vulnerability Solution Management application on.
7. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
8. From the applications listed, locate the Vulnerability Solution Management application, select a version from the list, and select Install.  
   The Application installation dialog is displayed. Any dependencies that will be installed are displayed.
9. After installation is successfully completed, select Close.  
   The Microsoft Security Response Center Solution Integration and Red Hat Solution Integration are solution applications available in Solution Management for Vulnerability Response after you install Vulnerability Solution Management.

   View the Vulnerability Solutions by navigating to AllVulnerability ResponseAdministrationSetup AssistantIntegration ConfigurationSolution Integrations. See [Configure installed solution integrations for Vulnerability Solution Management using Setup Assistant](https://servicenow-prod.fluidtopics.net/3byQt5BY5Pg03lHwMUA7Gg "After you install the Vulnerability Solution Management application, you can configure your vulnerability solution providers using Setup Assistant.") for more information.
{#install-and-configure-solution-mgmt__steps_z5v_pq2_kcb}

## What to do next

After you configure the application and the available solutions, check that the CVEs
and Solutions agree using Vulnerability Solution \[sn_vul_m2m_vulnerability_solution\]
table.

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