---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Working with unmatched CIs

# Working with unmatched CIs {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a Vulnerability Manager and Analyst, you can view and reclassify unmatched Configuration Items (CIs), reconcile unmatched discovered items, reapply CI lookup rules on the selected discovered items, and de-duplicate existing
CIs.

See the CI matching in Vulnerability Response knowledge base article \[[KB0998706\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0998706) for more information about CI matching rule concepts and how CI matching works.
* **[View and reclassify unmatched configuration items](https://servicenow-prod.fluidtopics.net/EaEAOf7Ltyr9QZ_PQwhXPA)**   
  Configuration items (CIs) that are not found in the Configuration Management Database (CMDB) are placed in a viewable list of discovered items. This list offers a convenient way to reclassify unmatched CIs.
* **[Reconcile unmatched discovered items](https://servicenow-prod.fluidtopics.net/XRpmXjp2BwfNkGu9fKxV5g)**   
  Create a scheduled job to reconcile unmatched discovered items.
* **[Steps to help prevent duplicate or orphaned records after running Vulnerability Response CI lookup rules](https://servicenow-prod.fluidtopics.net/DA2_cEfqqQXs7KYpaBa8GA)**   
  Take steps to help prevent duplicate or orphan records resulting from matching (configuration items (CIs) within the CMDB.
* **[De-duplicating existing configuration items](https://servicenow-prod.fluidtopics.net/Ap16VrNatM2VLHqh~E5jyg)**   
  Whenever configuration items (CIs) are updated through a deduplication task, the discovered items (DIs) that are related to those CIs are also updated. The vulnerable items (VIs) and detections are also updated with the CI.
* **[Resolve remediation tasks](https://servicenow-prod.fluidtopics.net/PiQ4It8j3oikPwb8I01MRA)**   
  The flexibility inherent in Vulnerability Response allows you to remediate vulnerabilities in whatever way suits your security organization.