---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Collaborate using conference call or chat in Security Incident Response

# Collaborate using conference call or chat in Security Incident Response {#ariaid-title1}

You can collaborate with analysts and affected users to resolve or discuss about an incident in Security Incident Response application.
* **[Start a conference call in Security Incident Response](https://servicenow-prod.fluidtopics.net/3xsJDUkYMBFJ3BrGymEu_A)**   
  Using conference call, security analysts can collaborate with other analysts and affected users in real-time. These calls facilitate the exchange of information to help resolve incidents.
* **[Add participants to active Conference Call](https://servicenow-prod.fluidtopics.net/H_9ixInAEIy77Dk9WS3rcA)**   
  You can add participants to an active conference call if you have not added them before starting the conference call.
* **[Start a Sidebar chat in Security Incident Response](https://servicenow-prod.fluidtopics.net/2kyB0iI1bAv4Mk4D1UxWWQ)**   
  Using Sidebar, security analysts can collaborate with others in real-time based on a Workspace task-based or interaction-based record. These Sidebar discussions facilitate the exchange of information and knowledge to help resolve issues faster and with higher-quality outcomes.

**Related concepts**   

* [Security Incident Overview section](https://servicenow-prod.fluidtopics.net/6yceUsy~r3iSEJ7DTJLzqw "The Overview section on the workspace presents the key information associated with the security incident.")
* [Security Incident Details section](https://servicenow-prod.fluidtopics.net/0t4Cl0AJwylqeTkve~aFiA "This section displays the security incident form fields that are rendered from the security incident classic UI.")
* [SIR Workspace Orchestration](https://servicenow-prod.fluidtopics.net/X7nsvDJeYY1Bnu338I1MIg "Security Incident Response Workspace orchestration activities will help the security analysts to view the investigation canvas and perform various actions that are applicable.")
* [Security Incident Response Tasks](https://servicenow-prod.fluidtopics.net/kQkQaQKkHJA88mCNui7JdA "All the response tasks associated with a security incident are displayed within the Response Tasks section.")
* [Security Incident Response Other Records](https://servicenow-prod.fluidtopics.net/Bcb9H3wXk8iGqp6PMiXWwQ#security-incident-response-other-records "This section displays the other records such as IT related records and email records. Under IT records, Incident, Change Request, Problem and Outages are displayed.")
* [Security Incident Response Post Incident Review](https://servicenow-prod.fluidtopics.net/sMFZi8oFyMaTZougxKKaGQ "Post incident review appears when an incident is moved to a Review state.")
* [TISC integration within SIR Workspace](https://servicenow-prod.fluidtopics.net/QzgG5SDXAgV~kQZJg_WphA "The following section includes information about the Threat Intelligence Security Center integration from within the SIR workspace context.")
* [Reports in Security Incident Response](https://servicenow-prod.fluidtopics.net/tBOHHBL3DC9OGClj19ClBA "All the reports associated with a security incident are available within the Reports section for analysis and sharing.")
* [Viewing incident details with a relationship graph](https://servicenow-prod.fluidtopics.net/ajJ36vkdUXiqndCfWCZsxw "Relationship graphs in the Security Incident Response workspace visually display the connections between a security incident and its related items to help you analyze the full context of a security incident.")
* [MITRE attack and defend technique graph](https://servicenow-prod.fluidtopics.net/0~ugWC09RlWCb3fzktbYSA "The MITRE attack and defend technique graph provides security analysts with an interactive, node-based visualization of attack techniques, defense techniques, and associated artifacts for a security incident.")  
**Related tasks**   

* [Update information in security incident related records](https://servicenow-prod.fluidtopics.net/NT0C1x0hmtn6DMBUF67v8w "Edit related records for a security incident in Security Incident Response Workspace directly from the Related Records tab without having to leave the current context.")
* [View and filter the incident timeline](https://servicenow-prod.fluidtopics.net/3B4vOJllZEBtYa29ohM7tg "View the chronological timeline of events for a security incident and filter by event type to focus on relevant activities.")
* [Start a conference call in Security Incident Response](https://servicenow-prod.fluidtopics.net/3xsJDUkYMBFJ3BrGymEu_A "Using conference call, security analysts can collaborate with other analysts and affected users in real-time. These calls facilitate the exchange of information to help resolve incidents.")
* [Start a Sidebar chat in Security Incident Response](https://servicenow-prod.fluidtopics.net/2kyB0iI1bAv4Mk4D1UxWWQ "Using Sidebar, security analysts can collaborate with others in real-time based on a Workspace task-based or interaction-based record. These Sidebar discussions facilitate the exchange of information and knowledge to help resolve issues faster and with higher-quality outcomes.")