---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Add participants to a conference call

# Add participants to a conference call {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add participants to a conference call using the search option on the Start conference call pop-up to find and add the required participants. You can also add participants by selecting the participants
from the Recommendations list, which provides participant recommendations to add to the conference call.

## Before you begin

Role required: sn_msi.workspace_manager

## About this task

The user (host) who initiates the conference call is automatically added to the list of selected participants. All the users associated with the major security incident are available by default under the Recommendations
list.  
The call participants can include the following:

* Users who have been assigned specific responsibilities.
* Ad hoc or on-demand contacts
* Other third-party contacts
{#add-participants-conference-call__ul_lm2_q1d_d1c}

## Procedure

1. Navigate to WorkspacesMajor Security Incident Management.
2. From the Major Security Incident list, select the major security incident that you're trying to resolve on the conference call.
3. Select the ![Conference call]() icon on the right-context menu to view the details of the conference calls.  
   This includes details like conference bridge name, organizer name, date, time, duration of the call, active and inactive participants.
4. Select ![Meeting options]() next to the active conference call and select the Add Participants option.  
   Figure 1. Add participants to a conference call
5. You can use the search option to find and add the required participants or select the participants from the Recommendations list, which provides participant recommendations to add to the conference call.
6. After selecting the participants, provide a brief description of the reason for starting the conference call in the Description field.  
   All the participants are notified through email, and they're also notified through the respective conference bridge that was selected. The participants can use the link from the email notification or the notification from the selected conference bridge to join the call.
7. Alternatively, you can add participants by selecting the Copy invite option on the Conference calls section on the right-context menu, and you can share with the required participants.
**Related concepts**   

* [Integrate MSIM Conference Calls with Microsoft Teams](https://servicenow-prod.fluidtopics.net/MIlYwOa80h86AQy4~~7oPg "The Conference Call Microsoft Teams integration enables you to manage and initiate a Microsoft Teams conference call directly from a major security incident.")
* [Integrate MSIM Conference Calls with Zoom](https://servicenow-prod.fluidtopics.net/laI9p6FUeFlNsaO93GV8~g "The Conference Call Zoom integration enables you to manage and initiate a Zoom conference call directly from a major security incident.")
* [Integrate MSIM Conference Calls with Cisco Webex](https://servicenow-prod.fluidtopics.net/eWY8nx7HRs7bcYUm_Dn6bg "The MSIM Conference Call Cisco Webex integration enables you to manage and initiate a Cisco Webex conference call directly from a major security incident.")  
**Related tasks**   

* [Start a conference call](https://servicenow-prod.fluidtopics.net/DvfvPeUUJHZ9Kjjl3XNdXw "Start a conference call from a task or a major security by inviting one or more users to join a conference call. The conference call would start only when at least two participants join.")
* [Mute participants in a conference call](https://servicenow-prod.fluidtopics.net/BfsndAhhoInJCBIQrIYahg "As an MSI manager or a conference call host, you have the option to mute a particular participant or all the participants on the conference call.")
* [View conference call details](https://servicenow-prod.fluidtopics.net/H4vtuYC4~ET5HSkf47MdNg "Conference calls are listed as system activities in the Activity section of the major security incident and also listed in the Conference calls related list. You can view details like Conference bridge name, organizer name, date, time, duration of the call, active and inactive participants.")

*[\>]: and then