--- sourceDocument: Australia Security Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Security Management ft:clusterId : - security bundleId : - security workflow : - Technology --- # Installation of Vulnerability Response and supported applications # Installation of Vulnerability Response and supported applications {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Installation of Vulnerability Response and Supported Applications The Vulnerability Response application is available for installation from the ServiceNow Store, supporting various ServiceNow apps and third-party integrations. It is essential to complete the basic setup to utilize its features effectively. Show full answer Show less ## Key Features * **Basic Setup:** Begin by installing the Vulnerability Response application. Follow the Implementation checklist for detailed guidance. * **Configuration with Setup Assistant:** Use the Setup Assistant to configure user access, assignment rules, remediation tasks, and risk calculators. * **Third-party Integrations:** Select and configure supported integrations to retrieve vulnerability data from external systems. * **Analytics and Reporting:** Optionally, install the Performance Analytics Content Pack for comprehensive reporting on vulnerability management. * **Solution Management:** For correlating vulnerabilities with solutions, install the Solution Management application, which requires a separate subscription. * **Mobile Experience:** Enhance user experience by installing the ServiceNow Agent app and the Vulnerability Response Mobile app. ## Key Outcomes Upon completing the installation and configuration, customers can efficiently manage vulnerabilities, access critical data, and utilize reporting features to enhance their vulnerability management lifecycle. Additional setup tasks can further optimize remediation processes and user notifications. The Vulnerability Response application is available from the ServiceNow Store. The application supports other ServiceNow applications and third-party integrations that you also download from the ServiceNow Store. More options also are available to extend the basic setup. ## Tasks for basic setup {#cj-vr-setup__section_cfb_1rp_gdb} The Vulnerability Response application is required as a first step. For more information about installing it, see [Implementation checklist for the Vulnerability Response application](https://servicenow-prod.fluidtopics.net/d80E0y7TI2zhLwX9u9dhbw "This checklist lists the steps required for a basic implementation of the Vulnerability Response application on your ServiceNow AI Platform instance. When you have completed these tasks, the base system is ready for operation and verification.") and [Install the Vulnerability Response](https://servicenow-prod.fluidtopics.net/sB5D1~3XOF2DyOX7hmc5dA "Before you run the Vulnerability Response application in your ServiceNow AI Platform instance, you must get entitlement and download the application from the ServiceNow Store, install it on your ServiceNow AI Platform instance, and activate it.") application. * After installation is completed, you can [Configure Vulnerability Response using Setup Assistant](https://servicenow-prod.fluidtopics.net/8JZbr3YS3g9s8JFGaKtKpQ "Setup Assistant walks you through setting up Vulnerability Response and certain third-party integrations for your environment. Setup Assistant provides almost everything you need to install and set up your environment so that you can use Vulnerability Response."). With the Setup Assistant, assign users and groups for access to the application, create or edit assignment rules, remediation task rules, and target dates, set up risk calculators. * You can also select, install, and configure one or more supported third-party integrations from the Setup Assistant. These integrations retrieve vulnerability data from external systems and vendors. For more information about how integrations work and the integrations supported by Vulnerability Response, see [Vulnerability Response integrations](https://servicenow-prod.fluidtopics.net/5tRtjEBZLs~2Uym3WljEBw "Vulnerability Response includes support for third-party integrations. Included in this section are some basic guidelines for developing your own integrations."). * Prior to implementing any third-party integrations, run the NVD integration and CWE scheduled job as part of your initial setup of Vulnerability Response. See [Importing data with the NVD and CWE integrations and managing third-party libraries](https://servicenow-prod.fluidtopics.net/SDp7vDWErXHrLtUOsZ_~qw "If not already installed, download and run the NVD integration and run the CWE scheduled job as part of your initial setup of Vulnerability Response and prior to importing vulnerability data into your instance with a third-party scanner product. The Vulnerability Response Integration with NVD is available on the ServiceNow Store.") and [Configure and run the scheduled job for updating CWE records](https://servicenow-prod.fluidtopics.net/eW08j7C7hKeJNiT7jgbPMg "Data imports from the CWE further enrich the vulnerability data in your instance. Use Common Weakness Enumeration (CWE) records downloaded from the CWE database for reference when deciding whether a vulnerability must be escalated. Run this integration as part of your initial setup of Vulnerability Response and prior to importing vulnerability data into your instance with a third-party scanner product.") for more information about installing, configuring, and viewing the NVD and CWE libraries. * Select an analytics application, when applicable. The Performance Analytics Content Pack for Vulnerability Response application contains reports that cover all stages of the vulnerability management lifecycle.\[Optional\] [Install and configure the Performance Analytics for Vulnerability Response \[PA\] application](5WivnbLr7vBqT11J8GK_Iw "Before you can use the Performance Analytics for Vulnerability Response application, you must get entitlement and download the application from the ServiceNow Store, install it on your ServiceNow AI Platform instance, and complete a few installation and configuration steps. The PA application is not installed as part of the Vulnerability Response application. It is available as a separate subscription.") application. * Select a solutions application, when applicable. Solution management helps you correlate the vulnerabilities in your environment with the solutions that could remediate them. \[Optional\] [Install the Solution Management for Vulnerability Response application](https://servicenow-prod.fluidtopics.net/y_INCI~k10rb44Ipf472Ew "Before you can use the Solution Management for Vulnerability Response feature of Vulnerability Response in your instance, you must complete the installation of the Vulnerability Solution Management application. This application is available as a separate subscription in the ServiceNow Store."). Note: * When the Vulnerability Solution Management application is enabled, the Microsoft Security Response Center Solution Integration and the Red Hat Solution Integration are available to edit in Setup Assistant. * Vulnerability Solution Management requires a separate subscription. For more information, see [Vulnerability Solution Management](https://servicenow-prod.fluidtopics.net/4~jL5ap2RRdZ3gYosfm3rg "Vulnerability Solution Management automates the correlation of vulnerabilities in your environment with the solutions that can remediate them. It identifies the patches, configuration updates, and controls with the highest impact for your organization, eliminating the need for manual research."). {#cj-vr-setup__ul_snr_552_tmb} * \[Optional\] Install the ServiceNow Agent app and the Vulnerability Response Mobile app for the [Mobile experience for Vulnerability Response](https://servicenow-prod.fluidtopics.net/f8IQAWasORZuZYZCfSjgUg "As a remediation owner, you can access the Vulnerability Response (VR) application on your ServiceNow AI Platform instance with your Android or iOS mobile device."). {#cj-vr-setup__ol_kq4_42y_xfb} ## Other setup tasks you can perform {#cj-vr-setup__section_yly_brp_gdb} These additional setup tasks add to your basic configuration and support remediation with options for reporting, email notifications, native integration configuration, and working with vulnerable items. Most of these tasks are performed outside of the Setup Assistant. See [Additional Vulnerability Response setup and configuration tasks](https://servicenow-prod.fluidtopics.net/~8ufF9F53FKrCgC1KLj3gw "To help you with remediation, you can perform these additional administrative setup tasks as part of your configuration outside of the basic setup. You perform these tasks outside of the Setup Assistant."). ## Advanced tasks outside of the basic setup {#cj-vr-setup__section_pw4_drp_gdb} These optional configuration tasks are performed outside of Setup Assistant and require coding or advanced ServiceNow expertise and are not considered part of the basic configuration. See [Advanced Vulnerability Response configuration tasks](https://servicenow-prod.fluidtopics.net/A5wt5FkB5y7nHXs_ftJn3g "The following setup tasks require coding or advanced ServiceNow expertise and are not considered part of the basic configuration.").