Create a change, incident, OT change request, or problem from a security incident

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • After you have created and saved a security incident, you can create a change request (CHG), incident (INC), OT change request, or problem (PRB) record from it.

    Before you begin

    Role required: sn_si.basic or higher

    Procedure

    1. Open a security incident using one of these methods.
      • Open an exiting security incident by navigating to Security Incident > Unassigned > Incidents, and clicking a security incident.
      • Create a security incident by navigating to Security Incident > Unassigned > Incidents, select New, fill out the form, and save the record.
    2. Right-click in the security incident header bar and select one of the following:
      • Create Change
      • Create Incident
      • Create Problem
      • Create OT Change Request
      Note:
      • The Create OT Change Request option is available only when the Operational Change Management plugin (com.sn_ot_chg_mgmt) is installed and relevant OT change role is assigned to the user.
      • This choice applies only if the popup property (sn_vul.popup) is enabled. When you select one of these buttons, a preview window opens to show you the information from the security incident that is used to create the change, incident, or problem. That is, the configuration item, its location, its priority, and the short and long descriptions. If you're creating a Change Request you can edit the Priority, Short description, and Description fields. If you're creating an Incident, you can edit the Impact, Urgency, Short description and Description fields. The fields in the associated security incident screen aren't affected.
    3. Select Submit to create the change, incident, or problem.

    Result

    The change, incident, OT change request, or problem record is created and linked to the security incident.