---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Security Incident Policy Violation workflow template

# Security Incident Policy Violation workflow template {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Security Incident - Policy Violation - Template allows you to perform a series of
tasks designed to handle security policy violations.

## Before you begin

Role required: sn_si.write

## About this task

The workflow is triggered when the Category in a security
incident is set to Policy violation. This action causes a
response task to be created for the first activity in the workflow.
Figure 1. Policy violation

## Procedure

1. Open the security incident for the policy violation, or [create a new security incident](https://servicenow-prod.fluidtopics.net/hRLl9dw7~RuP3HDYtHJlEg "In addition to automatic methods for creating security incidents, you can create them manually, as needed.").
2. In Category, select Policy violation.
3. Save the record.
4. Scroll down and open the Response Tasks related list.  
   The first of a series of response tasks appears. Each time the record is saved, your response to the previous task either causes the next response task to be created or the workflow to end.{#si-policy-violation-template__table_ors_srs_kbb__entry__3}

   | Response task | Action | Results |
   |-|-|-|
   | Classify violation | Classify how this infraction violates your organization's security policies. Update the State field in the task after you have completed it. | The Advise violator of infraction response task is executed. |
   | Advise violator of infraction | Communicate the nature of the infraction to the violator. Update the State field in the task after you have communicated it. | The Obtain acknowledgement from violator response task is executed. |
   | Obtain acknowledgement from violator | Obtain an acknowledgement from the violator of the infraction. Update the State field in the task as appropriate. | The HR process response task is executed. |
   | HR process | Communicate all necessary information about this violation to HR. Update the State field in the task as appropriate. | The Set state to review response task is executed. |
   | Set state to review | No action is necessary. | The State of the security incident is changed automatically to Review. |
   | Schedule security awareness training | Conduct a security awareness training to educate staff on how to prevent similar security violations in the future. Update the State field in the task as appropriate. | If you change the state of the task to Closed Complete or Cancelled, the flow ends. |
   [Table 1. Response tasks in Policy Violation Template]

   {#si-policy-violation-template__table_ors_srs_kbb}
**Related tasks**   

* [Security Incident Confidential Data Exposure workflow template](https://servicenow-prod.fluidtopics.net/nFKIzAO87NmEaSmbOlfnBg "The Security Incident - Confidential Data Exposure - Template allows you to perform a series of tasks designed to handle the exposure of sensitive data.")
* [Security Incident Denial of Service workflow template](https://servicenow-prod.fluidtopics.net/sSSFVstKld_nT4PbN6Uzjg "The Security Incident - Denial of Service - Template allows you to perform a series of tasks designed to handle Denial of Service (DOS) attacks.")
* [Security Incident Lost Equipment workflow template](https://servicenow-prod.fluidtopics.net/jTlE4VrajMjH9hJI99LUtg "The Security Incident - Lost Equipment - Template allows you to perform a series of tasks designed to handle lost equipment.")
* [Security Incident Malicious Software workflow template](https://servicenow-prod.fluidtopics.net/_VPjlhZMzho3MBg~FSE80g "The Security Incident - Malicious Software - Template allows you to perform a series of tasks designed to handle malicious software on your network.")
* [Security Incident Phishing workflow template](https://servicenow-prod.fluidtopics.net/e_fMyDIGgjuYycuEtZKEoQ "The Security Incident - Phishing - Template allows you to perform a series of tasks designed to handle spear phishing emails on your network.")
* [Security Incident Reconnaissance workflow template](https://servicenow-prod.fluidtopics.net/p70N3CfQJ5HFRTywU7oo5w "Reconnaissance is usually a preliminary step toward a further attack seeking to exploit a device or system. The Security Incident - Reconnaissance - Template allows you to perform a series of tasks designed to handle reconnaissance on your network.")
* [Security Incident Rogue Server or Service workflow template](https://servicenow-prod.fluidtopics.net/hM7_g1Qwyg8kNe8Np56Yqw "The Security Incident - Rogue Server or Service - Template allows you to perform a series of tasks designed to handle activity from rogue servers or services affecting your network.")
* [Security Incident Spam workflow template](https://servicenow-prod.fluidtopics.net/DxsjNHaxoerxIv4_~sTNyg "The Security Incident - Spam - Template allows you to perform a series of tasks designed to handle email spam on your network.")
* [Security Incident Unauthorized Access workflow template](https://servicenow-prod.fluidtopics.net/NFoUZQBaMzTmVEgwQDQ14w "The Security Incident - Unauthorized Access - Template allows you to perform a series of tasks designed to handle unauthorized access to your network.")
* [Security Incident Web/BBS Defacement workflow template](https://servicenow-prod.fluidtopics.net/UoGVdQA3r7wkoF40RpZgBw "The Security Incident - Web/BBS Defacement - Template allows you to perform a series of tasks designed to handle vandalism directed against one of your organization's BBS or web sites.")