---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Activate MS Teams as a chat provider

# Activate MS Teams as a chat provider {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate Microsoft Teams by validating the Microsoft Teams Connection.

## Before you begin

Role required: sn_msi.workspace_admin

Once the connection is activated and validated, an information message is displayed
that the Provider connection is validated successfully. You can modify the channel
configuration by adding and removing users, and possibly adding more channels or
renaming existing channels.

## Procedure

1. Navigate to Major Security Incident ManagementChat Provider Configuration.
2. Select Microsoft Teams record.
3. Click Validate Connection.  
   A confirmation message displays that, Provider connection is validated successfully.
4. Select Active check box to activate the provider record.  
   A confirmation message displays that the provider connection is validated successfully.
5. Save the form after you activate the chat provider configuration.  
   With this connection between Microsoft Teams and ServiceNow AI Platform Instance is successfully established.

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