---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Create shifts through Security Incident Response Workspace

# Create shifts through Security Incident Response Workspace {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create shifts through the Security Incident Response Workspace to use when configuring shift handover records.

## Before you begin

Role required:

* sn_escm_sh.shift_admin
* sn_si.admin, which includes the sn_escm_sh.shift_admin role
{#configure-shift-times__ul_b33_bgy_hbc}

## Procedure

1. Navigate to WorkspacesSecurity Incident Response Workspace.
2. Select Administration.
3. Select Shift Handover and then select Shift Time Configurations.
4. Select New.
5. In the Shift field, enter a name for the shift.
6. In the Start Time and End Time fields, provide the starting and ending times for the shift.  
   Note:  
   The time values are in your configured timezone.
7. Select Save.

## Result

The new shift is added on the Shift Time Configurations page.
**Related tasks**   

* [Configure Shift Handover Templates](https://servicenow-prod.fluidtopics.net/fWBOWpT~esFLKfIElsFu2A "The Admin can define and configure different Shift Handover templates for the Shift Owner to create shift handover records and hand them over to the next shift team.")

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