---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Use

# Remediating Application Vulnerability Response vulnerabilities {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Remediating Application Vulnerability Response vulnerabilities

The Application Vulnerability Response (AVR) system enables organizations to effectively monitor and remediate application vulnerabilities.
The process involves reviewing the status of application vulnerable items (AVITs) and culminates in their closure.
This guide outlines the steps for efficiently managing the remediation process within your AVR instance.
Show full answer Show less  

## Key Features

* **Manual Remediation Process:** The remediation of AVITs is performed manually, starting with logging into the AVR instance.
* **Validation of Rules:** Ensure that your CI Lookup and Assignment rules are functioning correctly to manage AVITs effectively.
* **Remediation Target Tracking:** Confirm that your remediation target rules are accurate to monitor AVIT statuses effectively.
* **Dashboards and Reports:** Use dashboards to track AVIT aging and monitor key metrics, with specific views for App-Sec Managers and Security Champions.
* **Performance Analytics:** Available for users in specific roles, allowing for targeted monitoring and reporting on application vulnerabilities.
* **Risk Assessment:** Regularly review and update the risk levels for AVITs as necessary.
* **Integration with Veracode:** Access detailed information on AVITs sourced from Veracode, including HTTP request/response details and recommended solutions.

## Key Outcomes

By following this process, ServiceNow customers can expect to streamline their vulnerability management efforts. Effective validation and monitoring lead to timely remediation of AVITs, ultimately enhancing the security posture of their applications. Regular updates and integration with third-party tools like Veracode provide comprehensive insights into vulnerabilities and remediation strategies.  
Monitoring remediation is a process that begins with reviewing status and ends with closing application vulnerable items (AVITs). Application Vulnerability Response offers tools and procedures to make that process more productive and efficient.

## Application Vulnerability Response remediation process {#avm-monitor-rem-prog__section_jk2_s4q_2db}

Application vulnerable item remediation is done manually.  
An overview of the process:

* Log in to your Application Vulnerability Response instance.
* Validate that your rules (CI Lookup, Assignment) for application vulnerable items are working as expected. For information on revising CI Lookup Rules, see [Identify applications in Application Vulnerability Response automatically](https://servicenow-prod.fluidtopics.net/JwEoQze9G~2Y3YE8l0szaQ "When data is imported from a third-party integration, Application Vulnerability Response automatically uses application data to search for matches in the Configuration Management Database (CMDB). It does this using lookup Rules. These rules identify applications for the application vulnerable item (AVI) record to aid in remediation."). For information on Assignment rules, see [Assign application vulnerable items in Application Vulnerability Response automatically](https://servicenow-prod.fluidtopics.net/zShzOXv6WwflHdQqFPBb0w "Automatically assign application vulnerabilities based on application tags, or any of the assignment groups in the Configuration Item [cmdb_ci] or platform assignment groups, to reduce the mean time to assignment.").
* Validate that your remediation targets are correct. See [Automate remediation target tracking in Application Vulnerability Response](https://servicenow-prod.fluidtopics.net/rrUEZGyQAT~Ipz2iWiKYEQ "Application Remediation Target Rules define the expected timeframe for remediating application vulnerable items (AVIs), providing a timeframe for remediating the vulnerability itself. For example, if an application vulnerable item contains a critical risk rating then the vulnerability on that item needs to be fixed within 15 days.") for information on how remediation target rules work and how to revise them. [View the remediation target status of an application vulnerable item](https://servicenow-prod.fluidtopics.net/E9Mpv_M1FqbhBcNHJ7DUhg "When an application vulnerable item (AVI) has nearly reached (or passed) its remediation target date, as defined by a remediation target rule, the AVI record is updated with a status. This information can help you proactively monitor upcoming remediation activities.").  
  Note:  
  Remediation target rules belong to AVITs. These rules are run when the AVIT is imported.
* Review the dashboards or reports. For example, view dashboards that show AVITs aging by states.  
  Note:  
  When the Performance Analytics for Vulnerability Response application (com.snc.vulnerability.analytics) is activated, users with certain roles can view data of interest to the members of the App-Sec Manager and Security Champion groups.

  For App-Sec Managers, Performance Analytics for Vulnerability Response contains the Application Vulnerability Response Overview, which can help you monitor areas of concern. See [Analytics and Reporting Solutions for Application Vulnerability Response](https://servicenow-prod.fluidtopics.net/9tRp0N2jviOvQuNs72MbPQ "Platform Analytics Solutions contain prepackaged Platform Analytics content for use with other ServiceNow AI Platform products. This Platform Analytics Solution presents important metrics for analyzing your Application Vulnerability Management process.") and [Application Vulnerability Management \[PA\] dashboard](IJYWRy2pIB4TSwwazYqZ0Q "Track the volume, performance and progress of application vulnerabilities from initial analysis and detection to containment or remediation.").

  Starting with version 13.0 of the Vulnerability Response application: For Security Champions, Performance Analytics for Vulnerability Response contains the My Application Vulnerabilities dashboard, which can help you monitor your areas of concern. See [My Application Vulnerabilities dashboard](https://servicenow-prod.fluidtopics.net/7eBeuK4Pb6Vv4TvjkF0KQA "This dashboard presents important metrics for analyzing your Application Vulnerability Management process, such as viewing remediation target attainment rates.").

  Starting with version 13.0 of the Vulnerability Response application: To limit the amount of data gathered for reports or related lists, see [Define service classifications for Vulnerability Response reporting and related lists](https://servicenow-prod.fluidtopics.net/p3MRsqgBkGVkQRD0gUEPGA "Bring more focus to reporting and related lists in Vulnerability Response by defining service classifications. In addition, reducing the number of requested service classifications can improve the performance of Vulnerability Response data gathering.").
* Review the state of AVITs, in order of priority, searching for what has changed.
* Revise the risk for the AVITs, as needed. See [Create an application vulnerability calculator](https://servicenow-prod.fluidtopics.net/k4fsATSlYp3NA7Rt_00knA "An application vulnerability calculator is a pre-defined formula to calculate a target field when certain criteria are met. Calculators, which calculate the application vulnerable item (AVI) Risk Score, can contain Risk Rules. Risk calculations offer insight in prioritizing remediation.") for more information.
* Reassign the AVIT to an assignment group for remediation, if needed.
* Rescans are triggered automatically by the third-party import schedule.
* After rescan, if the state is Fixed, AVITs are automatically closed during import.
* After the scan, if the state is not Fixed, the AVIT is reopened.
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## Get more details from Veracode {#avm-monitor-rem-prog__section_epw_wbf_dbc}

Select Get More Details on application vulnerable items (AVITs) that have Veracode as the Source on the Application Vulnerable Item \[sn_vul_app_vulnerable_item\] table or from the list views in the Vulnerability Response Workspaces to view the following Veracode data.

* HTTP Source request and Source response details for Dynamic Application Security Testing (DAST) scans are displayed on the HTTP Request/Response related list.
* Solution recommendations from Veracode are displayed on the Findings related list.
* HTTP Source request, Source response, and recommendations are displayed on the Details tab In the Vulnerability Response Vulnerability Response workspaces.
* The Description column is supported on the Application Vulnerable Item \[sn_vul_app_vulnerable_item\] table.
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