---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Manage Predictive Intelligence for User Reported Phishing

# Manage Predictive Intelligence for User Reported Phishing {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Predictive Intelligence for User Reported Phishing feature provides a significant
solution in triaging and prioritizing user reported phishing emails.  
This section describes the following:

* [Predictive Intelligence for User Reported Phishing](https://servicenow-prod.fluidtopics.net/0ctwOf2Sa84og7fmz8bnDw "This feature assists security analysts in triaging and prioritizing user reported phishing emails.")
* [Required components and plugins](https://servicenow-prod.fluidtopics.net/VT1uID_Heh9IDEZ2uiimZQ "To use Predictive Intelligence for User Reported Phishing, you must install the following applications")
* [Final verdict generation for User Reported Phishing](https://servicenow-prod.fluidtopics.net/hCxSSmB1Hjx6dpVYHpYEng "Security Incident Response teams can now drive the finalized verdict for a user reported phishing record based on results from predictive intelligence and threat enrichment integrations.")
* [Troubleshooting Predictive Intelligence for User Reported Phishing](https://servicenow-prod.fluidtopics.net/RMX4ntC9JcoCoL~Tw5DuSA "This section covers a few common problem scenarios.")
{#cj-sir-ml-predictive-intelligence-urp__ul_clv_rv3_x4b}