---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Integrate SIR with third-party communication channels

# Integrate SIR with third-party communication channels {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The SIR Conference Call integration with third-party communication channels such as Microsoft Teams, Zoom, and Cisco Webex, enables you to manage and initiate a call directly from a security incident.

## Key features {#integrate-comm-channels__section_isr_y5k_zdc}

* Start and end conference calls directly from any security incident.
* Add or remove participants in a conference call.
* Track and report meeting details such as meeting duration and attendees for further analysis.
{#integrate-comm-channels__ul_olj_lvk_zdc}

## Prerequisites {#integrate-comm-channels__section_fpg_nvk_zdc}

Verify you've installed the following Integration Hub plugins on your ServiceNow instance.

* Notify plugin (com.snc.notify). For more information, see [Configuring Notify](https://www.servicenow.com/docs/access?context=configuring-notify&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)
* Notify UI Components for Configurable Workspaces
* For integrating Microsoft Teams as a communication channel:
  * Microsoft Teams Communications spoke plugin (sn_msteams_com_spk).
  * Azure Active Directory User Mapping plugin (sn_now_azure).
  {#integrate-comm-channels__ul_cbd_gwk_zdc}
* For integrating Zoom as a communication channel:
  * Zoom Spoke (sn_zoom_spoke)
  * Notify Zoom (sn_notify_zoom)
  {#integrate-comm-channels__ul_bwd_kwk_zdc}
* For integrating Cisco Webex as a communication channel:
  * Notify Cisco Webex Connector (sn_notify_webex)
  * Cisco Webex Teams Spoke (sn_cisco_teams_spk)
  {#integrate-comm-channels__ul_uvc_lwk_zdc}

{#integrate-comm-channels__ul_sys_fwk_zdc}

For more information, see [Request Integration Hub](https://www.servicenow.com/docs/access?context=request-ih-overview&version=australia&pubname=australia-integrate-applications&ft:locale=en-US).

## Configuration {#integrate-comm-channels__section_fzz_cxk_zdc}

Perform the following configuration for the communication channels you want use:

* To configure the Conference Call Cisco Webex integration using the Notify communication channel, see [Configure Notify
  Cisco Webex Connector](https://www.servicenow.com/docs/access?context=setup-cisco-webex-notify&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).

* To configure the Conference Call Zoom integration using the Notify communication channel, see [Configure Notify Zoom connector in Notify](https://www.servicenow.com/docs/access?context=configure-notify-zoom-connector&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).

* To configure the Conference Call Microsoft Teams integration using the pre-configured app, see [Integrate Notify connector pre-published app with Microsoft Teams](https://www.servicenow.com/docs/access?context=setup-notify-ms-teams-multi-tenant&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).

* To configure the Conference Call Microsoft Teams integration using the self-configured app, see [Integrating Notify connector
  self-configured app with Microsoft Teams](https://www.servicenow.com/docs/access?context=setup-notify-ms-teams-single-tenant&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).