---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Add an exception approver for Application Vulnerability Response

# Add an exception approver for Application Vulnerability Response {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Add users to the approver groups so that you can request an exception.

## Before you begin

Role required: sn_vul.app_exception_approver

## About this task

An exception request for an application vulnerable item is approved using the default two-level approval flow. The request can be approved by two levels of approvers. Adding users to the first-level group is mandatory. If there are no users in the second level, the request is approved after the first-level approval.

## Procedure

1. Navigate to AllUser AdministrationGroups.
2. In the Name column, search for Exception, and click Application Exception Approver - Level 1.  
   Note:  
   Starting from Application Vulnerability Response v12.8.1, you can use the system properties provided in the base system for exception approvals via workflow in the System Properties \[sys_properties\] table. So, when an exception or false positive request is raised via workflow, it's sent for approval to the group IDs defined in the system property. Navigate to AllSystem Properties and select sn_vul.app_exception_approver_L1, sn_vul.app_exception_approver_L2, or sn_vul.app_false_positive_approver_group to change the property value.
3. On the Group Application Exception Approver - Level 1 form, click the Group Members related list.
4. Click New to create a list.
5. On the form, fill in the fields.  
   {#avr-add-exception-approver__table_m23_4gt_5lb__entry__2}

   | Field | Description |
   |-|-|
   | User ID | Unique identifier for the user. |
   | First name | User's first name. |
   | Last name | User's last name. |
   | Title | User's job title. Enter a title or job description, or select one from the list. |
   | Department | User's department. |
   | Password | Password assigned to the user. This password can be permanent or temporary. |
   | Password needs reset | Option to enable the user to reset the password to ensure security. |
   | Locked out | Option to lock the user out of the instance and terminate all the user's active sessions. The system prevents users with the admin role from locking themselves out. |
   | Active | Option to make this user active. Only you can see an inactive user in these areas: * Lists of users * Selection list on reference fields (magnifying glass icon) * Auto-complete list that appears when you type into a reference field {#avr-add-exception-approver__ul_ivv_245_5lb} |
   | Web service access only | Option to designate this user as a non-interactive user. |
   | Internal Integration User | Option to designate this user as an internal integration user. |
   | Email | User's email address. |
   | Language | User's preferred language. |
   | Calendar integration | Calendar used to manage the work schedule. For example, Outlook. |
   | Time zone | Time zone for this user's location. |
   | Date format | User's preferred format for dates. |
   | Business phone | User's business phone. |
   | Mobile phone | User's mobile phone. |
   | Photo | Photo that you can upload by clicking on Click to add.... |
   [Table 1. User form]

   {#avr-add-exception-approver__table_m23_4gt_5lb}
6. Click Submit.
7. **Optional:** Repeat steps 1--5 to create an Application Exception Approver - Level 2.  
   The approver must navigate to Application Vulnerability Response \> My Approvals and approve requests.

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