---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Configure Microsoft Teams connection with Major Security Incident Management

# Configure Microsoft Teams connection with Major Security Incident Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set up Major Security Incident Management with Microsoft Teams connection.

## Before you begin

Prerequisite: Make sure that you have registered an application in Azure Active Directory with required delegate permissions.

Role required: admin  
Note:  
This Administration UI path replaces the manual System OAuth and Connections \& Credentials configuration steps. For more information, see [Establish MS Teams Graph connection on ServiceNow AI Platform](https://servicenow-prod.fluidtopics.net/WpRHMTYXz4QMqdntpfvS_w "Integrate ServiceNow AI Platform instance and Microsoft Teams account by establishing a Microsoft Teams Graph connection.").

## Procedure

1. Navigate to WorkspacesMajor Security Incident ManagementAdministration.
2. Select Chat Collaboration, and then Microsoft Teams Setup.
3. Select a configuration type in the Select Configurations Types field, and configure the following.  
   * Certificate (Delegated Permissions)

     {#configure-teams-msim__table_rfh_vcd_w2c__entry__2}

     | Field | Description |
     |-|-|
     | Directory (tenant) ID | The unique identifier of your Azure Active Directory instance. |
     | Application (client) ID | The unique identifier of your registered application in Azure. |
     | Upload Certificate | The certificate file for the authentication. |
     | Thumbprint | The thumbprint for the certificate. |
     | Keystore password | The keystore password to access the certificate's thumbprint. |
     [Table 1. Microsoft Teams settings for Certificate]

     {#configure-teams-msim__table_rfh_vcd_w2c}
   * Client Secret (Delegated Permissions)

     {#configure-teams-msim__id_q3d_s2d_w2c__entry__2}

     | Field | Description |
     |-|-|
     | Directory (tenant) ID | The unique identifier of your Azure Active Directory instance. |
     | Application (client) ID | The unique identifier of your registered application in Azure. |
     | Client Secret | The secret string of the application used for requesting a token. |
     [Table 2. Microsoft Teams settings for Client Secret]

     {#configure-teams-msim__id_q3d_s2d_w2c}
   {#configure-teams-msim__ul_xtm_n2d_w2c}
4. Select Configure \& Get OAuth Token.  
   Note:  
   Some permissions require admin consent. Azure admin credentials may be needed the first time to grant consent; subsequent token requests can use any valid user credentials.  
   A login prompt appears to provide your Microsoft account details.
5. Provide your Microsoft account details and login.  
   A successful message appears and the connection is established.
6. Select Activate Chat Provider to enable Microsoft Teams connection.
7. **Optional:** Select Show Advanced Details to view the configuration details.

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