--- sourceDocument: Australia Security Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Security Management ft:clusterId : - security bundleId : - security workflow : - Technology --- # Security Incident Management Premium dashboard # Security Incident Management Premium dashboard {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Security Incident Management Premium Dashboard The Security Incident Management Premium dashboard provides advanced visualizations for security managers to monitor and manage security incidents effectively. It tracks the journey of incidents from detection to recovery, requiring a licensed version of Performance Analytics for optimal functionality. Show full answer Show less ## Key Features * **Role-Specific Insights:** * **Security Response Manager:** Requires visibility into security incidents; can manage assignment groups. * **Security Response Administrator:** Focuses on identifying concerns and controlling data; can adjust risk parameters. * **Security Response Analysts:** Prioritize vulnerabilities and manage incident-related tasks. * **Performance Indicators:** * Average age of open security incidents * Average reassignment times * Average age of last update * Percentage of incidents not updated in 5 days * **Data Quality Filters:** Allows filtering by incident category, risk, priority, and severity for detailed analysis. * **KPI Metrics:** Includes indicators such as percentage of new critical incidents, average close time, and reassignment rates. ## Key Outcomes Utilizing the dashboard enables security teams to enhance their operational efficiency by quickly identifying critical incidents, assessing response times, and ensuring incidents are managed effectively. By leveraging the provided insights and indicators, organizations can improve their security posture and incident resolution processes. This dashboard uses advanced Platform Analytics visualizations to aid security managers to track the volume, performance and progress of security incidents from initial analysis/detection to containment, eradication, and recovery. The licensed version of Performance Analytics is therefore required. Figure 1. Security incident response by state Figure 2. Security incident response by age ## End users and roles {#si-mgmt-premium-dashboard__section_pth_zj2_n2b} {#si-mgmt-premium-dashboard__table_nvn_dk2_n2b__entry__3} | End user and goal | Required role | Benefits | |-|-|-| | Security Response Manager: Needs clear visibility into the overall state and volume of security incidents associated with applications and services. | sn_si.manager | Can review the overall security posture with the ability to adjust the members of assignment groups. | | Security Response Administrator: Needs to pinpoint areas of concern quickly and have full control over all Security Incident Response data while administering territories and skills, as needed. | sn_si.admin | Can adjust risk calculation parameters to ensure vulnerable items that are most pertinent to the organization are being addressed first. | | Security Response Analysts: Need to quickly prioritize which vulnerabilities to focus on based upon criticality to the organization. | sn_si.analyst | Tier 1 and 2 security analysts work on security incidents. They can create and update security incidents, requests, and tasks, as well as problems, changes, and outages related to their incidents. | [ ] {#si-mgmt-premium-dashboard__table_nvn_dk2_n2b} ## Security Incident Management Premium indicators {#si-mgmt-premium-dashboard__section_ch1_1hf_n2b} The Process by State and Process by Age tabs contain workbench widgets with the following indicators: Average age : The Average age of open security incidents indicator uses the formula `[[Summed age of open security incidents]] / [[Number of open security incidents]] / 24` to give a result in days. Average reassignment times : The Average re-assignment of open security incidents indicator uses the formula `Summed re-assignment of open security incidents / Number of open security incidents`. Average age of last update : The Average age of last update of open security incidents indicator uses the formula `Summed age of last update of open security incidents / Number of open security incidents / 24` to give a result in days. % not updated in 5 days : The % of open security incidents not updated in last 5 days indicator uses the formula `( [[Number of open security incidents not updated in the last 5 days]] / [[Number of open security incidents]] ) * 100`. The Data Quality tab has interactive filters for the Category of the security incident and the levels of Risk, Priority, and Severity. These filters are applied simultaneously to the following indicators: Security Incidents Open for More Than 30 Days by Assignment Group and State : The Number of open security incidents filtered for an age of 30 days and broken down by Assignment group and State. Security Incidents With Assignee That is not Active : The Number of open security incidents with no assignee or an assignee who is not active. Security Incidents Open for More Than 30 Days by Assignment Group and State : The Number of open security incidents not updated in the last 30 days indicator broken down by Assignment group and State. The KPI tab has the following additional indicators: * % of new critical security incidents * Average Age of Open Security Incidents * Average Close Time of Security Incidents * % Of Security Incidents that have been reassigned * % of Security Incidents closed on first assignment * % of security incidents closed by self-service * % of security incidents not solved * Average Close time of security incident tasks {#si-mgmt-premium-dashboard__ul_ig5_klm_n2b} ## Breakdowns {#si-mgmt-premium-dashboard__section_njs_bnm_n2b} The following breakdowns apply to the indicators on the dashboard: * Security Group * Security Incident Age * Security Incident Category * Security Incident Priority * Security Incident State {#si-mgmt-premium-dashboard__ul_vyr_2nm_n2b} **Related concepts** * [CISO dashboard](https://servicenow-prod.fluidtopics.net/5JmqvKV92Zspa8aE_6hQug "This dashboard reveals the overall security posture of your organization, including security vulnerability and incidents.") * [Security Incident Management dashboard](https://servicenow-prod.fluidtopics.net/ZGugWm4AC0IojziXGTf_Kw "With this dashboard, security managers can easily track the volume, performance and progress of security incidents from initial analysis/detection to containment, eradication, and recovery.") * [Security Incident Explorer dashboard](https://servicenow-prod.fluidtopics.net/wxeQe7okNlX6NLpBsBC6eg "With this dashboard, security managers are able to view security incidents summarized and grouped by category, subcategory, location, priority and business impact. These views let managers quickly gain insight into the frequency in which attacks are occurring and which business services are affected.") * [Security Operations Efficiency dashboard](https://servicenow-prod.fluidtopics.net/PFzg1byjG2xBY6TH5LSdmQ "Security operations center (SOC) managers can view overall efficiency metrics and measure the individual performance of the SOC team members in the organization.")