---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Get started with MSIM

# Get started with MSIM {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Review the following information before you start working with Major Security Incident Management.
Role required: sn_msi.workspace_admin.

For an easy installation and configuration of the Major Security Incident Management application, you may have to verify if the following plugins are activated.
{#get-started-with-msim__table_k5l_nk1_rpb__entry__2}

| Task | Description |
|-|-|
| Before you begin with the application, ensure that you have the required dependent plugins. | Install: * [ServiceNow IntegrationHub Installer](https://www.servicenow.com/docs/access?context=request-ih-overview&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) (com.glide.hub.integrations) * ServiceNow® Integration Hub Runtime (com.glide.hub.integration.runtime). * ServiceNow® Integration Hub Action Step - REST (com.glide.hub.action_step.rest) * ServiceNow® Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream) * ServiceNow® Integration Hub Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs) {#get-started-with-msim__ul_bfv_cqv_wpb} Note: If you don't have the necessary privileges for any of the listed ServiceNow® Integration Hub plugins, then raise a support ticket to install those prerequisite applications. |
| Verify that you have required access to install Microsoft SharePoint Spoke and Microsoft Teams Graph Spoke. Note: The above listed are the primary dependent applications to get started with Major Security Incident Management. | Before you install Microsoft SharePoint Spoke and Microsoft Teams Graph Spoke, make sure you have required access to the ServiceNow Integration Hub applications. Note: Microsoft SharePoint Spoke and Microsoft Teams Graph spoke are dependent applications to ServiceNow® Integration Hub applications. Microsoft SharePoint Spoke version 1.1.2 is required for Graph and REST connections. |
[Table 1. Prerequisite]

{#get-started-with-msim__table_k5l_nk1_rpb}  
Important:  
After you install the Major Security Incident Management application, import the update set to integrate Microsoft SharePoint and Microsoft Teams with ServiceNow using certificate credentials. For more information, see [KB1289784](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1289784).
**Related concepts**   

* [Major Security Incident Management](https://servicenow-prod.fluidtopics.net/EtbSd8jJZ3AedyfkkbQRqA "Track and manage various activities that are typically part of resolving a major security incident through Major Security Incident Management. Through an intuitive workspace, incident managers and those working on an incident can propose and promote incidents to major incidents, track major security incident activities, and easily collaborate with colleagues.")  
**Related reference**   

* [Checklist for MSIM setup](https://servicenow-prod.fluidtopics.net/~RRxSBcWML8JrPJh1EEPGA "Before using the ServiceNow Major Security Incident Management (MSIM) application, download the application from the ServiceNow Store.")
* [Major Security Incident Management roles](https://servicenow-prod.fluidtopics.net/44PWW6LjROjdrNzuhQbfXA "Assign roles to ensure that users can perform all necessary actions within the MSIM application.")
* [Environment reference for MSIM setup](https://servicenow-prod.fluidtopics.net/PXYEyKM0Fb2TJS9qXdq02Q "Use this reference table to track environment-specific values while you set up Major Security Incident Management. Complete one column per environment.")