---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Activate an EDL manually

# Activate an EDL manually {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If the Palo Alto Networks firewall administrator is not using the ServiceNow AI Platform, and you are directly
notified that the Palo Alto Networks Next-Generation Firewall
is configured, you can activate the External Dynamic List (EDL) manually.

## Before you begin

In Palo Alto Networks, assign an
EDL object, policy, and the source URL to the EDL you created. For more information
about configuring the EDL to the Palo Alto Networks Next-Generation Firewall in Palo Alto Networks, see
[Configure an EDL](https://servicenow-prod.fluidtopics.net/ZOfU8nmnmedcH9bQG1rBZA "The Palo Alto Networks firewall administrator configures an EDL to the Palo Alto Networks Next-Generation Firewall once notified the Retrieval URL is available from the ServiceNow AI Platform. Before the EDL can accept EDL entries, it must be configured in Palo Alto Networks, and activated in the ServiceNow AI Platform.").

Role required: sn_si.admin

## About this task

As the ServiceNow AI Platform security incident administrator, you are notified by the Palo Alto Networks firewall administrator when the EDL configuration is complete in the Palo Alto Networks Next-Generation Firewall.

## Procedure

1. Navigate to AllPalo Alto Networks NGFW IntegrationFirewall EDL Configuration.
2. Select the Firewall EDL Configuration module.
3. In the Palo Alto Networks Firewall External Dynamic Lists list, select an item in the Name column to open it.
4. On the record that opens, select the Active check box.
5. Select Update.  
   In the Active column of the Palo Alto Networks Firewall External Dynamic Lists list, true is displayed for the state of the EDL.

## Result

The EDL is activated and ready to receive EDL entries

## What to do next

Submit EDL entries from a security incident or from the blocklist.
* **[Configure an EDL](https://servicenow-prod.fluidtopics.net/ZOfU8nmnmedcH9bQG1rBZA)**   
  The Palo Alto Networks firewall administrator configures an EDL to the Palo Alto Networks Next-Generation Firewall once notified the Retrieval URL is available from the ServiceNow AI Platform. Before the EDL can accept EDL entries, it must be configured in Palo Alto Networks, and activated in the ServiceNow AI Platform®.

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