---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# On-Call scheduling in Security Incident Response

# On-Call scheduling in Security Incident Response {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use On-Call Scheduling in Security Incident Response to view and manage shifts for your analysts.

With the On-Call Scheduling feature, you can view and manage shifts, approve or reject absence requests. You can also manage notification preferences, delivery channels, escalation trigger rules, and policies for your group.

## Key features for sn_si.manager/rota_manager {#on-call-schedule-sir__section_ihx_vpg_cfc}

* View the on-call schedule including any gaps and time-off requests for your group.
* Approve or reject time-off requests.
* Review and manage gaps and conflicts.
* Provide, replace, or delete coverage and delete time-off requests.
* Create a shift and add or delete members to the shift.
* View escalation, group, and performance reports.
{#on-call-schedule-sir__ul_vc1_hqg_cfc}

## Key features for sn_si.analyst/oc_read {#on-call-schedule-sir__section_whl_x5g_cfc}

* View your on-call schedules and see the other members of your shift.
* Submit a time-off request and refer another member of the group to cover your shift.
* Specify your availability and your preferred contact methods.
* View the members and escalation details for a shift.
{#on-call-schedule-sir__ul_qwy_1vg_cfc}

## Documentation for On-call Scheduling {#on-call-schedule-sir__section_own_l5m_cfc}

For detailed information on configuring and using On Call Scheduling features, refer to the IT Service Management
[On-Call Scheduling](https://www.servicenow.com/docs/access?context=c_OnCallScheduling&version=australia&pubname=australia-it-service-management&ft:locale=en-US) documentation.
**Related concepts**   

* [Set up view of SIR Records](https://servicenow-prod.fluidtopics.net/p99YPRJHUz3SrQBoAXW8UA "This section describes how the related lists are grouped and presented on the SIR Related Records tab for easy navigation.")
* [Configure SI design time investigation](https://servicenow-prod.fluidtopics.net/KsFsXg8CHBvaYTkUnuEOpQ "Use this section to configure security incident design time investigation page to add multiple entry points and its associated records within the Security Incident Response Workspace.")
* [SIR Workspace Related Records](https://servicenow-prod.fluidtopics.net/gsDO~PbQk8zzmwnZXCwg6Q#sir-records "This section consists of the related lists items that are grouped into sections such as associated observables and configuration items.")
* [Configure Shift Handover](https://servicenow-prod.fluidtopics.net/Q04QzNU1caN3mjs4rEUNGg "Configure Shift Handover settings to provide complete shift information to the next shift analysts.")
* [Security Incident Response conference call integration](https://servicenow-prod.fluidtopics.net/88P4jTtlgisR6XEYl1fsMA "The Security Incident Response Conference Call integration enables you to manage and initiate conference call and chat for analysts, managers and affected users.")
* [Configure report templates in Security Incident Response](https://servicenow-prod.fluidtopics.net/VKFCEyFnJHSOxoVttZW0gg "You can create report templates that can be used to generate an incident summary or an executive summary for analysis and sharing.")
* [Category management in Security Incident Response](https://servicenow-prod.fluidtopics.net/zKvvJ~woONAARtQWDnLzkQ "Configure security incident categories and subcategories for granular classification of incidents, which helps you accurately route security incidents.")
* [View and update Security Incident Response system properties](https://servicenow-prod.fluidtopics.net/dQgedytB1~M7u70FoX9_oA "View and update the Security Incident Response Workspace system properties from the Security Incident Response Workspace administration panel to access and update the required properties.")
* [Timeline in Security Incident Response Workspace](https://servicenow-prod.fluidtopics.net/U3c3lwBFolisJEn2MEJSmg "The timeline provides a chronological view of events related to a security incident. Events appear as point events or range events. Administrators can configure which events appear on the timeline and what details are shown in event popovers.")  
**Related tasks**   

* [Define the new Risk Score Calculator Rules](https://servicenow-prod.fluidtopics.net/ccv9hx8vlS4KWyZ44meslQ "Use the new Risk Score Calculator to define and calculate the risk score of security incidents based on the user-defined criteria, which provide a transparent intelligence scoring of security incidents. The risk score is auto-calculated for the security incident records.")
* [Create quick filters for Security Incidents and Response Tasks lists](https://servicenow-prod.fluidtopics.net/SzkWp6I2kcU8DCTa3RrrTw "Create quick filters to create reusable, predefined filters that appear on the security incidents and response tasks list pages enabling security analysts to filter the list items without adding the filter conditions each time.")