---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Attachments not appearing after import

# Attachments not appearing after import {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If attachments are not appearing as expected for data sources or on a security incident after third-party integration imports, check your IP restrictions.

IP access restrictions can prevent attachments from being seen unless you are logged in from a safe IP. Since a new attachment is added with each import, this can result in duplicates you have to remove.

For example, when you run a third-party host import integration, if you do not see any attachments on your data sources, check your IP restrictions and add users to the safe list prior to import.