Manage tasks using the List view

Release version: Australia

Updated March 12, 2026

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Summary of Manage tasks using the List view

This feature enables MSI Managers to efficiently track, create, modify, and delete tasks related to major security incidents using the List view in the Major Security Incident Management workspace. The List view provides a comprehensive display of task details such as task number, priority, state, assignee, and assignment group, allowing quick filtering and management of tasks.

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Managing Tasks

To manage tasks, MSI Managers with the snmsi.workspacemanager role can navigate to Workspaces > Major Security Incident Management > Major Security Incidents, select the Lists view, and choose a major security incident record. Within the Tasks tab and List view, they can:

Create tasks: Fill in fields such as Title, Due date, Description, Priority (ranging from None to Critical and Planning), State (Draft, Analysis, In Progress, Closed), Assignment group, Assigned to, Affected assets, and Affected users. The Task Number and Incident fields are auto-generated and not editable.
View and modify tasks: Update task details similarly to creation fields. Access the Activity section to view MSI Responders’ updates, add work notes, comments, and private posts, enhancing collaboration and documentation.
Delete tasks: Select a task and confirm deletion from the pop-up prompt.

Additional Functionalities

Refresh: Update the list of tasks instantly using the Refresh icon.
Customize columns: Modify which columns appear and reset column widths via the Settings icon.
Detailed view: Use the “Show more details” link to see detailed information about the associated major security incident record.

Benefits for ServiceNow Customers

This List view management empowers MSI Managers to streamline task tracking and updates for major security incidents, improving visibility, prioritization, and collaboration within incident response teams. The ability to quickly filter, update, and document task progress supports efficient resolution and accountability.

Track and manage all the tasks associated with a major security incident using the List view.

The List view displays the details of all the tasks associated with the major security incident like Task number, priority, current state, assigned to, assigned group. Using these list categories and filters, you can quickly find and track the required tasks that you need to work on in a major security incident.

Create a task using the List view

Role required: sn_msi.workspace_manager.

MSI Managers can create a task in the List view using the following steps:

Navigate to Workspaces > Major Security Incident Management > Major Security Incidents.
Select the Lists view.
Choose the required major security incident record.
Select the Tasks tab.
Figure 1. Create a task using the List view
Select List view, and choose New task.

On the form, fill in the fields.


Field	Description
Number	A unique number that is automatically generated for the selected task. This field isn’t editable.
Incident	Major security incident number. This field isn’t editable.
Title	Provide a name for the task.
Due date	Select a due date and time for the task to be completed. Select a date using the Calendar option and specify the time on the Select Time section.
Description	Provide a unique description for the task.
Priority	Select the priority of the task to determine when the task is performed. The priority can be one of the following values: None 1 - Critical 2 - High 3 - Moderate 4 - Low 5- Planning
State	Select the current state of the task. The state can be one of the following: Draft Analysis In Progress Closed The default state is Draft.
Assignment group	Select an assignment group of the user to assign the task using the search option.
Assigned to	Select the user to assign the task using the search option.
Affected assets	Select the affected assets by the task using the search option.
Affected users	Select the affected users by the task using the search option.

Select Create to create the task.

View and modify a task using the List view

Role required: sn_msi.workspace_manager.

MSI Managers can view the details of a task and activity information from the MSI Responders, and modify a task in the List view using the following steps

Navigate to Workspaces > Major Security Incident Management > Major Security Incidents.
Select the Lists view.
Choose the required major security incident record.
Select the Tasks tab, and choose List view.
Choose the desired Task on the list view to view the details of the task.

On the Task Info section, you can modify the following details:


Field	Description
Number	A unique number that is automatically generated for the selected task. This field isn’t editable.
Incident	Major security incident number. This field isn’t editable.
Title	Provide a name for the task.
Due date	Select a due date and time for the task to be completed. Select a date using the Calendar option and specify the time on the Select Time section.
Description	Provide a unique description for the task.
Priority	Select the priority of the task to determine when the task is performed. The priority can be one of the following values: None 1-Critical 2 - High 3 - Moderate 4 - Low 5- Planning
State	Select the current state of the task. The state can be one of the following: Draft Analysis In Progress Closed The default state is Draft.
Assignment group	Select an assignment group of the user to assign the task using the search option.
Assigned to	Select the user to assign the task using the search option.
Affected assets	Select the affected assets by the task using the search option.
Affected users	Select the affected users by the task using the search option.

Select the Activity section to view the activity details from the MSI Responders.
Use the Activity section to add your work notes and comments, and post your activity privately and also add additional comments as required using the Compose section. Save the activity after you post your work notes and comments to view the added activity or worknotes in the Activity section.
Figure 2. Activity section on the List view

Note:
Select the Show more details link to view the details of a specific security incident record, which is associated with that major security incident.
Select Save to update the task information.
The task information gets updated instantly.
You can also perform the following actions on the List view:
1. Select the Refresh icon to refresh the list of tasks on the List view.
2. Select the Settings icon, and use the Edit columns option to modify the list of columns that appear on the List view. Use the Reset widths option to reset the widths of the columns.

Delete a task using the List view

Role required: sn_msi.workspace_manager.

MSI Manager can delete a task in the List view using following steps:

Navigate to Workspaces > Major Security Incident Management > Major Security Incidents.
Select the Lists view.
Choose the required major security incident record.
Select the Tasks tab.
Select List view.
Choose a Task that you want to delete from the list.
In the Major security incident task pop-up, select the Delete option.
The Delete task pop-up appears requesting you to confirm the deletion of the task.
Select Delete.