---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Security Incident Response conference call integration

# Security Incident Response
conference
call
integration {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Security Incident Response Conference Call integration enables you to manage and initiate conference call and chat for analysts, managers and affected users.

With Security Incident Response conference call feature, you can collaborate with customers and peer agents to resolve security incidents over a call. You can also collaborate using a group chat.

You can initiate conference calls using third-party communication channels such as Microsoft Teams, Cisco Webex or Zoom meetings. To collaborate using chat, use the Sidebar chat of the SIR application.

## Key features {#sir-conf-call-capability__section_bdw_jmx_ydc}

The Security Incident Response call collaboration provides the following key features:

* SIR Managers/analysts can initiate a Microsoft Teams, Cisco Webex, or Zoom conference call directly from the security incident.
* SIR Managers/analysts can initiate a chat directly from the SIR application.
* Invite additional participants to the call or chat.
* View call recordings and chat details.
* Send invites to participants through emails and Microsoft Teams chat.
{#sir-conf-call-capability__ul_tvv_pmx_ydc}
* **[Manage Conference Call users and groups](https://servicenow-prod.fluidtopics.net/pL8_Vh3D~_b4RQaSpsXEOA)**   
  The Admin can configure conference call settings to display a predefined list of users and groups to add to a call.
* **[Integrate SIR with third-party communication channels](https://servicenow-prod.fluidtopics.net/QsHZH7BhKFs~F2lnE~xlRA)**   
  The SIR Conference Call integration with third-party communication channels such as Microsoft Teams, Zoom, and Cisco Webex, enables you to manage and initiate a call directly from a security incident.

**Related concepts**   

* [Set up view of SIR Records](https://servicenow-prod.fluidtopics.net/p99YPRJHUz3SrQBoAXW8UA "This section describes how the related lists are grouped and presented on the SIR Related Records tab for easy navigation.")
* [Configure SI design time investigation](https://servicenow-prod.fluidtopics.net/KsFsXg8CHBvaYTkUnuEOpQ "Use this section to configure security incident design time investigation page to add multiple entry points and its associated records within the Security Incident Response Workspace.")
* [SIR Workspace Related Records](https://servicenow-prod.fluidtopics.net/gsDO~PbQk8zzmwnZXCwg6Q#sir-records "This section consists of the related lists items that are grouped into sections such as associated observables and configuration items.")
* [Configure Shift Handover](https://servicenow-prod.fluidtopics.net/Q04QzNU1caN3mjs4rEUNGg "Configure Shift Handover settings to provide complete shift information to the next shift analysts.")
* [Configure report templates in Security Incident Response](https://servicenow-prod.fluidtopics.net/VKFCEyFnJHSOxoVttZW0gg "You can create report templates that can be used to generate an incident summary or an executive summary for analysis and sharing.")
* [On-Call scheduling in Security Incident Response](https://servicenow-prod.fluidtopics.net/sPKhH7CGbUOINSD8C3fVaQ "Use On-Call Scheduling in Security Incident Response to view and manage shifts for your analysts.")
* [Category management in Security Incident Response](https://servicenow-prod.fluidtopics.net/zKvvJ~woONAARtQWDnLzkQ "Configure security incident categories and subcategories for granular classification of incidents, which helps you accurately route security incidents.")
* [View and update Security Incident Response system properties](https://servicenow-prod.fluidtopics.net/dQgedytB1~M7u70FoX9_oA "View and update the Security Incident Response Workspace system properties from the Security Incident Response Workspace administration panel to access and update the required properties.")
* [Timeline in Security Incident Response Workspace](https://servicenow-prod.fluidtopics.net/U3c3lwBFolisJEn2MEJSmg "The timeline provides a chronological view of events related to a security incident. Events appear as point events or range events. Administrators can configure which events appear on the timeline and what details are shown in event popovers.")  
**Related tasks**   

* [Define the new Risk Score Calculator Rules](https://servicenow-prod.fluidtopics.net/ccv9hx8vlS4KWyZ44meslQ "Use the new Risk Score Calculator to define and calculate the risk score of security incidents based on the user-defined criteria, which provide a transparent intelligence scoring of security incidents. The risk score is auto-calculated for the security incident records.")
* [Create quick filters for Security Incidents and Response Tasks lists](https://servicenow-prod.fluidtopics.net/SzkWp6I2kcU8DCTa3RrrTw "Create quick filters to create reusable, predefined filters that appear on the security incidents and response tasks list pages enabling security analysts to filter the list items without adding the filter conditions each time.")