---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Configure Microsoft Teams

# Configure Microsoft Teams {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure Major Security Incident Management with Microsoft Teams which helps communication over the chat to resolve Major Security Incident.

Configuring and subscribing to a Microsoft Teams chat environment, retrieving
chat conversations from within specified channels, and archiving the Team and associated channels
are included as part of the incident closure process. A designated Microsoft Teams
environment and related Microsoft Teams Graph API configuration is required to
create individual channels that are specific to a Major Security Incident.  
To configure Microsoft Teams, activate Teams as the chat provider. You can then create chat channels for the various stakeholders and groups communicating about activities and track chat conversations to resolve the Major Security Incident. The Microsoft Teams and Microsoft Graph API configuration includes:

* [Establish MS Teams Graph connection on ServiceNow AI Platform](https://servicenow-prod.fluidtopics.net/WpRHMTYXz4QMqdntpfvS_w "Integrate ServiceNow AI Platform instance and Microsoft Teams account by establishing a Microsoft Teams Graph connection.")
* [Activate MS Teams as a chat provider](https://servicenow-prod.fluidtopics.net/4GZ37v71EguAk9xPgn8NxQ "Activate Microsoft Teams by validating the Microsoft Teams Connection.")
* [Create a chat channel template](https://servicenow-prod.fluidtopics.net/D1uHJ2XS4z_eX8vmAtf7pQ "Configure Chat Teams and Channel Templates to create chat teams and channels to collaborate, track the chat conversations, and add users and user groups to those Chat Channels. These Channel templates are created in the Microsoft Teams when a major security incident is promoted.")
* [View Chat Message Activity](https://servicenow-prod.fluidtopics.net/WjLUMItklCFEejXiBpAqqA "Chat message activity is recorded and displayed on the Collaboration tab of the Major Security Incident Management workspace.")
{#chat-channel-provider-config__ul_mly_l4t_cqb}
* **[Get started with Microsoft Teams](https://servicenow-prod.fluidtopics.net/sLvsHb0EkmBK7mBGmYvzaQ)**   
  Review the following information before you start working with Microsoft Teams as a connector application.
* **[Activate MS Teams as a chat provider](https://servicenow-prod.fluidtopics.net/4GZ37v71EguAk9xPgn8NxQ)**   
  Activate Microsoft Teams by validating the Microsoft Teams Connection.
* **[Create a chat channel template](https://servicenow-prod.fluidtopics.net/D1uHJ2XS4z_eX8vmAtf7pQ)**   
  Configure Chat Teams and Channel Templates to create chat teams and channels to collaborate, track the chat conversations, and add users and user groups to those Chat Channels. These Channel templates are created in the Microsoft Teams when a major security incident is promoted.
* **[View Chat Message Activity](https://servicenow-prod.fluidtopics.net/WjLUMItklCFEejXiBpAqqA)**   
  Chat message activity is recorded and displayed on the Collaboration tab of the Major Security Incident Management workspace.
* **[Microsoft Teams Chat Connector troubleshooting for MSIM](https://servicenow-prod.fluidtopics.net/hfFqrwBRzRxWLUpAulWgrw#microsoft-teams-chat-connector-troubleshooting-for-msim)**   
  Troubleshooting the scheduled jobs, system properties, and Microsoft Teams flow designer subflows for Microsoft Teams chat connector.

**Related concepts**   

* [Configure File Explorer Component](https://servicenow-prod.fluidtopics.net/Kk_inFGA_OlyIpY2kUMrJA "The File Explorer workspace component organizes and tracks the collection of artifacts (files) related to a major security incident. It is designed to support integration with any third-party file hosting provider such as Microsoft SharePoint in the Major Security Incident Management workspace.")
* [Configure Slack chat connector for major security incidents](https://servicenow-prod.fluidtopics.net/NptgsoqiRvL62tEN7nXrEw "Integrate and collaborate with Slack to resolve Major Security Incident to view and filter collaboration chat activities.")  
**Related tasks**   

* [Customize SI to MSI flows (optional)](https://servicenow-prod.fluidtopics.net/V1KLY3A0PCVqAEItsj4Z2w "Copy and customize the SI to MSI promotion flows to control how File Explorer and chat channels are configured when a Security incident is promoted to a Major Security Incident.")