---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Establish MS Teams Graph connection on ServiceNow AI Platform

# Establish MS Teams Graph connection on ServiceNow AI Platform {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Integrate ServiceNow AI Platform instance and Microsoft Teams account by establishing a Microsoft Teams Graph connection.

## Before you begin

If you want, you can use the same application that you created for SharePoint to
establish the Microsoft Teams Graph connection.

Role required: admin, Azure admin

Register a new application on Azure for Microsoft Teams Graph Connection

## Procedure

1. Sign in to [Azure](https://portal.azure.com/#home) portal using your Microsoft account.
2. Navigate to Azure ServicesApplication RegistrationNew Registration.
3. Enter name of the application.  
   For example, Microsoft Teams Graph.
4. Select the respective Supported account types option whichever is applicable to your organization.  
   For example, select Accounts in this organizational directory only (Service Now only - Single tenant) option.  
   Note:  
   For information on supported account types, see [Register an application with the
   Microsoft identity platform](https://docs.microsoft.com/en-us/graph/auth-register-app-v2).
5. Select Web type from drop down list under the Redirect URL.
6. Enter ServiceNow AI Platform instance redirect URL in the allowed redirect URL field.  
   For example, https://\<\<InstanceName\>\>.service-now.com/oauth_redirect.do
7. Click Register to register your new application and make sure the page is displayed with Overview section.
{#msim-micorsoft-team-requirements__steps_uvz_l1b_bqb}
* **[Using Certificates for authentication](https://servicenow-prod.fluidtopics.net/f5CbcKaEYrZJC5LgHAzB0w)**   
  Request an access token with a certificate credential.
* **[Using Client Secret value](https://servicenow-prod.fluidtopics.net/0PXdj17Qtr~5s_f3i2UYvA)**   
  Use client secret value to configure the Graph application registry record.

**Related concepts**   

* [Integrate Major Security Incident Management with Microsoft SharePoint](https://servicenow-prod.fluidtopics.net/jppJRNTB1DO5sgq5vZRWsg "Integrate your Microsoft SharePoint with Major Security Incident Management.")
* [Integrate Major Security Incident Management with Microsoft Teams](https://servicenow-prod.fluidtopics.net/XkOTR64CbKqipAo6p78ZDQ "Integrate your Microsoft Teams with Major Security Incident Management.")
* [Major Security Incident Management Conference Call Integration](https://servicenow-prod.fluidtopics.net/JdO_vR1dVAVy1RazuCR77w "With Major Security Incident Management conference calls integration, you can collaborate with your customers and peer agents to resolve customer issues using the video and screen sharing options in Microsoft Teams, Cisco Webex, or Zoom from the MSIM application.")

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