---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Create an inbound request

# Create an inbound request {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Unlike security incidents, inbound requests are generally of a lower priority.
Requests for a lookup, scan, or a new badge are examples of inbound requests.

## Before you begin

Roles required: sn_si.basic role or higher

## Procedure

1. Navigate to one of the Requests forms.  
   For example, AllSecurity IncidentInbound RequestsAssigned to Me.
2. Click New.
3. Fill in the fields on the form, as appropriate.  
   {#t_CreateSecurityIncidentRequest__table_vks_thr_ns__entry__2}

   | Field | Description |
   |-|-|
   | Number | \[Read only\] The automatically generated security request number. |
   | Company | The requester company. |
   | Location | The CI location, if applicable. This field is pre-filled when the CI is selected. |
   | Configuration Item | The configuration item affected by the request. |
   | Priority | The priority of the request. |
   | Opened | \[Read only\] The date and time that the request was opened. |
   | State | The current state of the security request. Upon security request creation, this field defaults to Draft. |
   | Assignment group | The assignment group from which the assigned worker is selected. |
   | Assigned to | The individual assigned to perform the work. |
   | Short description | A brief description of the security request, which is visible to the requester. |
   | Description | The full description of the request, which is visible to the requester. |
   | Work notes | Work notes, which are visible to the requester. |
   [Table 1. Security request]

   {#t_CreateSecurityIncidentRequest__table_vks_thr_ns}
4. When you have completed your entries, click Submit.
5. If you must escalate the request to a security incident, click Convert to Security Incident.
{#t_CreateSecurityIncidentRequest__steps_ktc_yzf_qs}

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