---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Set up email alerts for Patient 0 events

# Set up email alerts for Patient 0 events {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure Zscaler Internet Access product to identify and scan for
unknown, potentially malicious files, such as Patient 0 events so that you can protect your
network from malicious files.

## Before you begin

Role required: sn_si.admin, Zscaler Internet Access admin

## About this task

Patient O is an alert class that includes an unknown file that has been permitted to
download but is found to be malicious. The patient 0 event is classified as
critical. You can set up the ServiceNow AI Platform to receive email alerts at
regular intervals for Patient 0 events.

## Procedure

1. Navigate to AllSystem MailboxesAdministrationEmail Properties.
2. In the Inbound Email Configuration section, select the Email receiving enabled option.
3. Select Save.
4. Navigate to System MailboxesAdministrationEmail Accounts.
5. Select the ServiceNow SMTP email account.  
   Note the user name. The user name that is identified here is the ServiceNow AI Platform email address that you use to configure in Zscaler for Patient 0 alerts.
6. Log in to the Zscaler Internet Access administration portal.  
   Note:  
   For more information on the Zscaler Internet Access administration portal, see the [Zscaler documentation](https://help.zscaler.com/zia/configuring-patient-0-alert).
7. Navigate to AdministrationAlertsPublish Alerts.
8. Select Add Alert Subscription.
9. On the form, fill in the fields.  
   {#setup-up-email-for-patient-zero-alerts__table_kyc_qbg_p4b__entry__2}

   | Field | Description |
   |-|-|
   | Email | ServiceNow AI Platform SMTP account email address. |
   | Description | Field for adding more details about the Patient 0 alerts. |
   [Table 1. Add Alert Subscription form]

   {#setup-up-email-for-patient-zero-alerts__table_kyc_qbg_p4b}
10. Select Save.

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