---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Platform Analytics Solutions for Vulnerability Management

# Platform Analytics Solutions for Vulnerability Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Platform Analytics Solutions for Vulnerability Management

Platform Analytics Solutions provide prepackaged Performance Analytics and Reporting content for managing vulnerabilities within the ServiceNow AI Platform.
This solution allows users to track vulnerabilities from analysis and detection through to containment or remediation, enabling efficient reporting and performance tracking.
Show full answer Show less  

## Key Features

* **Performance Analytics Content:** Includes dashboards specifically designed for Vulnerability Management and a CISO dashboard, though it requires separate subscription from the ServiceNow Store.
* **Reporting Capabilities:** Users can filter reports by assignment group, exploits, risk rating, or state, providing tailored insights into vulnerability management.
* **Role Requirements:**
  * ServiceNow AI Platform administrator (admin) for installation and system property adjustments.
  * Performance Analytics administrator (paadmin) for reviewing indicators, dashboards, and sharing insights with stakeholders.
* **Real-Time Data Visualization:** Access to real-time reports on the Vulnerability Management dashboard to monitor critical items and facilitate quick remediation.

## Key Outcomes

By implementing the Platform Analytics Solutions for Vulnerability Management, customers can enhance their ability to manage security vulnerabilities effectively. This includes improved visibility into performance metrics, streamlined remediation tasks, and the capability to make informed decisions based on real-time data analytics. It is recommended to set up and test the Analytics and Reporting Solutions in a non-production instance prior to deployment in a production environment.  
Platform Analytics Solutions contain prepackaged Performance Analytics and Reporting content for use with other ServiceNow AI Platform products. This Analytics and Reporting Solution permits you to track the volume, performance and progress of vulnerabilities from initial analysis and detection to containment, or
remediation. You can filter reports by assignment group, exploits, risk rating, or state.

The Performance Analytics for Vulnerability Response content pack is not automatically installed with the Vulnerability Response application. It is available on the ServiceNow Store as a
separate subscription.  
Performance Analytics for Vulnerability Response contains two dashboards:

* Vulnerability Management (PA) dashboard
* Vulnerability Management Chief Information Security Officer (CISO) dashboard
{#vulnerability-mgmnt-content-pack__ul_mtk_4wq_3qb}

## Required roles, installation, and viewing the dashboards {#vulnerability-mgmnt-content-pack__section_ybh_tmf_jpb}

The following roles and tasks are associated with this Solution:

* ServiceNow AI Platform administrator (admin): Install and activate this Analytics and Reporting Solution and make any necessary changes to system properties.
* Performance Analytics administrator (pa_admin): Review the indicators, breakdowns, widgets, and dashboards. Set up and start data collection. Share the dashboards with appropriate stakeholders.
{#vulnerability-mgmnt-content-pack__ul_zbh_tmf_jpb}

To install this application, see [Install and configure the Performance
Analytics for Vulnerability Response \[PA\] application](5WivnbLr7vBqT11J8GK_Iw "Before you can use the Performance Analytics for Vulnerability Response application, you must get entitlement and download the application from the ServiceNow Store, install it on your ServiceNow AI Platform instance, and complete a few installation and configuration steps. The PA application is not installed as part of the Vulnerability Response application. It is available as a separate subscription.").  
Note:  
Set up and test Analytics and Reporting Solutions on a non-production instance before enabling them in production.

Analytics and Reporting Solutions provide all the configuration records required to analyze default
applications. Customize these records for use in your production environment.

To view the vulnerability Management (PA) dashboard, navigate to Vulnerability ResponseOverview.

To view the Vulnerability Management CISO dashboard, navigate to Vulnerability ResponseCISO Dashboard.

## Key terms {#vulnerability-mgmnt-content-pack__section_f3v_1ww_blb}

Performance analytics (PA)
:   Solution that creates management dashboards, reports on KPIs and metrics, and
    answers key business questions to help increase quality and reduce costs.

Vulnerable item (VI)
:   A security vulnerability reported by a third-party vulnerability scanner that is
    present on a configuration item (CI).​

Remediation task
:   Remediation tasks are created and assigned automatically to IT teams based on the
    group that is associated with the vulnerable items in a remediation effort. IT teams
    and remediation owners view remediation tasks in the IT Remediation Workspace. See
    [Vulnerability Response Workspaces](https://servicenow-prod.fluidtopics.net/rnvJlmaJdvZZ6X1Xy~qocQ "Vulnerability Response Workspaces offer a consolidated view of the features that enables you to multi-task from within the same pane by boosting productivity and saving time.") for more information
:   .

PA indicator​
:   Defines a performance measurement taken at regular intervals of a business service,
    activity, or organizational behavior, for example, Non-Deferred Overdue Critical
    Vulnerable Items​.

PA indicator source
:   Data sets that filter records from one table or database view, for example, VI
    Active​.

## View data visualizations in real-time {#vulnerability-mgmnt-content-pack__section_udz_11j_nkb}

To see what is happening today with the most critical items in your Vulnerability Response application, you can view certain reports on the Vulnerability Management (PA) dashboard in real-time. Viewing these reports on-the-fly helps you manage your most important vulnerable items (VIs) and remediate them quickly. You can view the following reports in real time:

* Overview tab - Vulnerable Items by Assignment Group
* Vulnerable CIs tab
  * Vulnerable Configuration Items (CIs) without Owners
  * Retired or Stolen CIs with Active VIs
  {#vulnerability-mgmnt-content-pack__ul_aln_syd_vkb}
* Exceptions tab
  * Deferred Vulnerable Items by Reason
  * Deferral Requests About to Expire
  * Deferred Vulnerable Items by CIO Manager
  {#vulnerability-mgmnt-content-pack__ul_kdw_hzd_vkb}
* Remediation tab - Unassigned Vulnerable Items
{#vulnerability-mgmnt-content-pack__ul_gzh_mbj_nkb}

For more information, see [View Performance Analytics for
Vulnerability Response \[PA\] reports in real time](UZAgAeEBOzeYaoRGCv3P_w "To manage your most important vulnerable items (VIs) and help you remediate them quickly, view reports on-demand, in real-time on the Vulnerability Management (PA) dashboard. The Performance Analytics for Vulnerability Response application is available with a separate subscription from the ServiceNow Store.").

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