---
sourceDocument: Australia Security Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/security-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Configure Slack chat connector for major security incidents

# Configure Slack chat connector for major security incidents {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Integrate and collaborate with Slack to resolve Major Security Incident to view and filter collaboration chat activities.

Configuring and subscribing to a Slack chat environment, retrieving chat conversations from within specified channels, and archiving the Slack and associated channels are included as part of the incident closure process. A designated Slack environment and related Slack API configuration is required to create individual channels that are specific to a Major Security Incident.  
To configure Slack, activate Slack as the chat provider. You can then create chat channels for the various stakeholders and groups communicating about activities and track chat conversations to resolve the Major Security Incident. The Slack and Slack API configuration includes:

* [Get started with Slack chat connector configuration](https://servicenow-prod.fluidtopics.net/5NyVBZVVhgnnKmF~MJC0vw "Review the following information before you start working with Slack as a connector application.")
* [Activate Slack as a channel provider](https://servicenow-prod.fluidtopics.net/bmjAzwGBbAAYFeooMcTMBA "Activate Slack by validating the Slack connection.")
* [Create a chat channel template for Slack](https://servicenow-prod.fluidtopics.net/o3yJKuu7pmAnJFZWBL94wg "Configure Chat Teams and Channel Templates to create chat teams and channels to collaborate, track the chat conversations, and add users and user groups to those Chat Channels. These Channel templates are created in Slack when a major security incident is promoted.")
* [View chat message activities in Slack](https://servicenow-prod.fluidtopics.net/LXxYEGQc~Qkp9lL8fjnwNg "Chat message activity is recorded and displayed on the Collaboration tab of the Major Security Incident Management workspace.")
{#configure-slack-chat-connector-msi__ul_mly_l4t_cqb}
* **[Get started with Slack chat connector configuration](https://servicenow-prod.fluidtopics.net/5NyVBZVVhgnnKmF~MJC0vw)**   
  Review the following information before you start working with Slack as a connector application.
* **[Create a chat channel template for Slack](https://servicenow-prod.fluidtopics.net/o3yJKuu7pmAnJFZWBL94wg)**   
  Configure Chat Teams and Channel Templates to create chat teams and channels to collaborate, track the chat conversations, and add users and user groups to those Chat Channels. These Channel templates are created in Slack when a major security incident is promoted.
* **[Activate Slack as a channel provider](https://servicenow-prod.fluidtopics.net/bmjAzwGBbAAYFeooMcTMBA)**   
  Activate Slack by validating the Slack connection.
* **[View chat message activities in Slack](https://servicenow-prod.fluidtopics.net/LXxYEGQc~Qkp9lL8fjnwNg)**   
  Chat message activity is recorded and displayed on the Collaboration tab of the Major Security Incident Management workspace.

**Related concepts**   

* [Configure File Explorer Component](https://servicenow-prod.fluidtopics.net/Kk_inFGA_OlyIpY2kUMrJA "The File Explorer workspace component organizes and tracks the collection of artifacts (files) related to a major security incident. It is designed to support integration with any third-party file hosting provider such as Microsoft SharePoint in the Major Security Incident Management workspace.")
* [Configure Microsoft Teams](https://servicenow-prod.fluidtopics.net/aSGHATgX3Q6joDp2QIfLaQ "Configure Major Security Incident Management with Microsoft Teams which helps communication over the chat to resolve Major Security Incident.")  
**Related tasks**   

* [Customize SI to MSI flows (optional)](https://servicenow-prod.fluidtopics.net/V1KLY3A0PCVqAEItsj4Z2w "Copy and customize the SI to MSI promotion flows to control how File Explorer and chat channels are configured when a Security incident is promoted to a Major Security Incident.")